点评:We were lied by the agent that the lunch was gonna be included. Lisa, the agent, who sold the tour to us by the beach (Maspalomas) said that in the recording sent on whatsapp that lunch was included but after the lunch we were asked to pay. We contacted the agent when we were on our tour to check with her and she insisted on saying that the lunch should be included. The tour guide on the other hand said that Lisa the agend had lied to us. The tour guide was rude, making scenes to embarrass us
He call out: lets call the psychologist for these two. We asked him for the contact details of his company as we wanted to make a formal complaint. He did not want to say initially and he kept changing the subject and calling us difficult. We paid £59 per person for a trip and then £14 for lunch per person. It wasn't about the money, but about dishonest agent and a rude tour guide. Awful.
翻译:代理欺骗我们说午餐将包含在内。在海滩(马斯帕洛马斯)向我们出售这次旅行的代理人丽莎(Lisa)说,在 Whatsapp 上发送的录音中,午餐已包含在内,但午餐后我们被要求付款。我们在旅行时联系了代理人询问她的情况,她坚持说应该包括午餐。导游却说代理人丽莎对我们撒了谎。导游很粗鲁,制造场面让我们难堪
他喊道:让我们为这两个人打电话给心理学家吧。我们向他询问了他公司的联系方式,因为我们想提出正式投诉。他一开始不想说,然后不断转移话题,说我们很难相处。我们支付了每人 59 英镑的旅行费用,然后每人 14 英镑的午餐费用。这不是钱的问题,而是不诚实的代理人和粗鲁的导游的问题。可怕。