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Ashley W
BEWARE! Of this hotel and their scams!
Four States Auto Museum的点评
点评：This had to be the worst hotel I’ve ever stayed at the whole hotel is very ran down and has an weird smell. The staff is very rude and unprofessional. Plus they scam you out of money! The hotel sent me a text message about a self checkout to do it over the phone asking what time I would like to check out? It had times from 8am-12pm FREE checkout. And a $25 1pm checkout and a $50 3pm checkout. I choose the 12pm checkout. At 11am the staff comes beating on my hotel door threatening to charge a $30 late checkout fee. When I showed them their own message sent to me about the self checkout. I was told by a rude supervisor that they won’t honor it. I had to send a email to “upper management” showing proof of the text message and email sent to me by their company about their self checkout and he still charged me a $30 fee now corporate is getting involved because this whole situation seems shady AF and because they are finding ways to steal money from their customers. And I’m sure this isn’t the first time this has happened.
翻译：这绝对是我住过的最糟糕的酒店，整个酒店破败不堪，还有一股怪味。员工态度极其恶劣，毫无职业素养。更糟糕的是，他们还会坑骗钱财！酒店发短信告诉我可以通过电话办理自助退房，询问我想要几点退房。短信上显示，上午8点到中午12点可以免费退房，下午1点退房要25美元，下午3点退房要50美元。我选择了中午12点退房。结果上午11点，酒店员工就来敲我的房门，威胁要收取30美元的延迟退房费。当我拿出他们自己发给我的自助退房短信时，一个态度恶劣的主管竟然告诉我他们不会收取这笔费用。我不得不给“高层管理人员”发邮件，附上他们公司发给我的关于自助结账的短信和邮件作为证据，但他还是收了我30美元的费用。现在公司总部都介入了，因为整件事看起来非常可疑，而且他们似乎总想方设法从顾客身上偷钱。我敢肯定这肯定不是第一次发生这种事了。
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