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Andrea F
Group visit-disappointing organization
Zrinyi Castle的点评
点评：Group Visit – Disappointing Organisation
Unfortunately, the organisation and execution of our group visit to Szigetvár Castle were a major disappointment. During the booking process, we received no replies to our emails for an entire week because the colleague responsible for handling our enquiry was on leave. Furthermore, the information and arrangements agreed upon over the phone were not honoured in practice.
Our group, consisting of both Hungarian and international participants, was brought together for a 40-minute guided presentation delivered exclusively in Hungarian, despite the fact that we had clearly stated, both in writing and verbally in advance, that we wished to translate the presentation so that our foreign guests could understand it as well.
We had been promised that the programme would last three to four hours. In reality, even including the walk along the castle ramparts, we completed the visit in just an hour and a half.
At a site of such historical significance, we would have expected much greater flexibility in organising group visits, more effective communication, and adherence to the arrangements agreed upon in advance. It is particularly regrettable that adequate language access could not be provided for our international guests.
Based on our experience, we cannot recommend Szigetvár Castle for group visits. The castle’s historical significance is beyond question, but the organisational shortcomings and failure to honour prior commitments considerably diminished our overall experience.
Unfortunately, the organisation and execution of our group visit to Szigetvár Castle were a major disappointment. During the booking process, we received no replies to our emails for an entire week because the colleague responsible for handling our enquiry was on leave. Furthermore, the information and arrangements agreed upon over the phone were not honoured in practice.
Our group, consisting of both Hungarian and international participants, was brought together for a 40-minute guided presentation delivered exclusively in Hungarian, despite the fact that we had clearly stated, both in writing and verbally in advance, that we wished to translate the presentation so that our foreign guests could understand it as well.
We had been promised that the programme would last three to four hours. In reality, even including the walk along the castle ramparts, we completed the visit in just an hour and a half.
At a site of such historical significance, we would have expected much greater flexibility in organising group visits, more effective communication, and adherence to the arrangements agreed upon in advance. It is particularly regrettable that adequate language access could not be provided for our international guests.
Based on our experience, we cannot recommend Szigetvár Castle for group visits. The castle’s historical significance is beyond question, but the organisational shortcomings and failure to honour prior commitments considerably diminished our overall experience.
翻译：团体参观——组织工作令人失望
遗憾的是，我们组织的西盖特瓦尔城堡团体参观在安排与执行方面极为糟糕。在预订过程中，由于负责处理我们咨询事宜的同事正在休假，我们的邮件整整一周都得不到回复。此外，电话中商定好的信息与安排也并未得到落实。
我们的团队由匈牙利及国际参与者共同组成。尽管我们事先以书面和口头方式明确表明，希望对演示内容进行翻译以便外国宾客也能理解，但他们还是安排了一场完全用匈牙利语进行的、时长为40分钟的引导式演示。
我们原本被告知整个行程会持续三到四个小时。实际上，即便算上沿着城堡城墙的游览时间，我们也只用了一个半小时就结束了参观。在这样一个具有重大历史意义的地点，我们本期望能在团体参观的安排上展现出更大的灵活性，实现更有效的沟通，并严格遵循事先达成的协议。尤其令人遗憾的是，我们未能为来自国外的宾客提供足够的语言协助。
基于我们的经验，我们不推荐将锡盖特瓦尔城堡作为团体参观的地点。该城堡的历史意义毋庸置疑。不过，组织方面的疏漏以及未能履行先前的承诺，大大降低了我们的整体体验。
遗憾的是，我们组织的西盖特瓦尔城堡团体参观在安排与执行方面极为糟糕。在预订过程中，由于负责处理我们咨询事宜的同事正在休假，我们的邮件整整一周都得不到回复。此外，电话中商定好的信息与安排也并未得到落实。
我们的团队由匈牙利及国际参与者共同组成。尽管我们事先以书面和口头方式明确表明，希望对演示内容进行翻译以便外国宾客也能理解，但他们还是安排了一场完全用匈牙利语进行的、时长为40分钟的引导式演示。
我们原本被告知整个行程会持续三到四个小时。实际上，即便算上沿着城堡城墙的游览时间，我们也只用了一个半小时就结束了参观。在这样一个具有重大历史意义的地点，我们本期望能在团体参观的安排上展现出更大的灵活性，实现更有效的沟通，并严格遵循事先达成的协议。尤其令人遗憾的是，我们未能为来自国外的宾客提供足够的语言协助。
基于我们的经验，我们不推荐将锡盖特瓦尔城堡作为团体参观的地点。该城堡的历史意义毋庸置疑。不过，组织方面的疏漏以及未能履行先前的承诺，大大降低了我们的整体体验。
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