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sriprudon
Mixed bag!
Hellidon Lakes Spa & Wellness Centre的点评
点评：We stayed in Hellidon Lakes as the hotel is very close to visit family and we had stayed previously with good stays.
We were looking forward to a luxury stay as advertised but met with many issues. My husband booked the suite as a surprise. On arrival it was big with a separate living area. It was very dated which I could look past but the horrible part was turning on to the tap to wash hands and loads of hair-shavings bubbling up through the sink hole. Unfortunately it happened every time the tap was used. The carpet was faded and stained with radiator leaks. The doorframe of the main bedroom was coming off!
A very helpful young staff member Jacqueline came looked at it and then found other rooms available. We had to down grade to family room but that was ok as refurbished.
With it being between Christmas and New Year it was mainly skeletal staff. Jacqueline and another lady at breakfast as well as the bar tender appeared to know what to do. Everyone else seemed less experienced.
The spa and gym area was freezing and staff were not in uniform but their own hoodies and jeans- doesn’t quite give the look at being at work. I was informed hotel guests had to pay £20 to use spa which was not on the website and should have been made clear as that was one of the reasons to stay.
Reception staff though friendly also didn’t seem experienced. We had to ask for robes which are normally hired - again unusual for spa hotel but they gave them complimentary.
On NYE we checked with reception if breakfast on bank holiday New Years Day would be later but informed definitely at 0930. So we left our daughter to sleep more and went to breakfast to be informed it was open till 10.30.
Overall it was an ok stay but during the holiday period skeletal less experienced staff and lack of refurbishment did not give the feeling of luxury.
We were looking forward to a luxury stay as advertised but met with many issues. My husband booked the suite as a surprise. On arrival it was big with a separate living area. It was very dated which I could look past but the horrible part was turning on to the tap to wash hands and loads of hair-shavings bubbling up through the sink hole. Unfortunately it happened every time the tap was used. The carpet was faded and stained with radiator leaks. The doorframe of the main bedroom was coming off!
A very helpful young staff member Jacqueline came looked at it and then found other rooms available. We had to down grade to family room but that was ok as refurbished.
With it being between Christmas and New Year it was mainly skeletal staff. Jacqueline and another lady at breakfast as well as the bar tender appeared to know what to do. Everyone else seemed less experienced.
The spa and gym area was freezing and staff were not in uniform but their own hoodies and jeans- doesn’t quite give the look at being at work. I was informed hotel guests had to pay £20 to use spa which was not on the website and should have been made clear as that was one of the reasons to stay.
Reception staff though friendly also didn’t seem experienced. We had to ask for robes which are normally hired - again unusual for spa hotel but they gave them complimentary.
On NYE we checked with reception if breakfast on bank holiday New Years Day would be later but informed definitely at 0930. So we left our daughter to sleep more and went to breakfast to be informed it was open till 10.30.
Overall it was an ok stay but during the holiday period skeletal less experienced staff and lack of refurbishment did not give the feeling of luxury.
翻译：我们选择入住赫利顿湖酒店，是因为这家酒店离我们探望家人很近，而且之前住过，体验都很好。
我们原本期待着能像广告宣传的那样享受一次豪华住宿，结果却遇到了很多问题。我丈夫预订了套房，想给我们一个惊喜。抵达后发现房间很大，还有一个独立的起居室。房间装修很老旧，这一点我可以接受，但最令人难以忍受的是，每次打开水龙头洗手，都会有大量的碎发从水槽里冒出来。不幸的是，每次使用水龙头都会发生这种情况。地毯褪色了，而且还有暖气漏水的污渍。主卧的门框都快要脱落了！
一位非常热心的年轻员工杰奎琳过来查看了情况，然后帮我们找到了其他空房。我们不得不换到家庭房，不过因为房间翻新过，所以也还可以接受。
由于正值圣诞节和新年之间，酒店人手非常有限。杰奎琳、另一位在早餐时段服务的女士以及酒吧的调酒师看起来都很专业。其他员工似乎都缺乏经验。
水疗中心和健身房区域非常冷，工作人员没有穿制服，而是穿着自己的连帽衫和牛仔裤——看起来不太像在工作。我被告知酒店客人需要支付20英镑才能使用水疗中心，这在网站上并没有说明，而且应该事先告知，因为这正是我们选择入住的原因之一。
前台工作人员虽然友好，但看起来经验不足。我们不得不主动索要浴袍，而浴袍通常是需要租用的——这对于一家水疗酒店来说也很不寻常，但他们却免费提供了。
新年夜，我们向前台询问新年当天（银行假日）的早餐是否会延迟，得到的答复是9:30。于是我们让女儿多睡一会儿，自己去吃早餐，结果却被告知早餐要到10:30才开始。
总的来说，这次入住体验还可以，但在假期期间，人手不足、经验不足的员工以及缺乏翻新，都让人感觉不到酒店的奢华。
我们原本期待着能像广告宣传的那样享受一次豪华住宿，结果却遇到了很多问题。我丈夫预订了套房，想给我们一个惊喜。抵达后发现房间很大，还有一个独立的起居室。房间装修很老旧，这一点我可以接受，但最令人难以忍受的是，每次打开水龙头洗手，都会有大量的碎发从水槽里冒出来。不幸的是，每次使用水龙头都会发生这种情况。地毯褪色了，而且还有暖气漏水的污渍。主卧的门框都快要脱落了！
一位非常热心的年轻员工杰奎琳过来查看了情况，然后帮我们找到了其他空房。我们不得不换到家庭房，不过因为房间翻新过，所以也还可以接受。
由于正值圣诞节和新年之间，酒店人手非常有限。杰奎琳、另一位在早餐时段服务的女士以及酒吧的调酒师看起来都很专业。其他员工似乎都缺乏经验。
水疗中心和健身房区域非常冷，工作人员没有穿制服，而是穿着自己的连帽衫和牛仔裤——看起来不太像在工作。我被告知酒店客人需要支付20英镑才能使用水疗中心，这在网站上并没有说明，而且应该事先告知，因为这正是我们选择入住的原因之一。
前台工作人员虽然友好，但看起来经验不足。我们不得不主动索要浴袍，而浴袍通常是需要租用的——这对于一家水疗酒店来说也很不寻常，但他们却免费提供了。
新年夜，我们向前台询问新年当天（银行假日）的早餐是否会延迟，得到的答复是9:30。于是我们让女儿多睡一会儿，自己去吃早餐，结果却被告知早餐要到10:30才开始。
总的来说，这次入住体验还可以，但在假期期间，人手不足、经验不足的员工以及缺乏翻新，都让人感觉不到酒店的奢华。
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