Not a spa experience!! - The Cheltenham Chase Spa (Brockworth) - The Cheltenham Chase Spa - 305条旅客点评与比价

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Not a spa experience!!

The Cheltenham Chase Spa的点评

2026年09月07日发布于: 海外

点评：We visited the Chase Hotel in Cheltenham for a spa experience day today. As we arrived, we went to the main reception and a customer was making a complaint, which wasn't a good start. It was my daughter's 21st birthday present. We went to the spa reception and the man was very amiable and very nice and explained things to us and gave us our towels and robe, which were very tired and well past their sell-by date, I would say. We then went to the changing room, got changed, went into the pool area, which I thought at first was the children's pool, waiting or looking for the door to the main pool, and then I realized that was it. There were two sun loungers and three little chairs. Luckily we were the first in, so we had the sun loungers, but it soon got very busy with outside guests and spa experience people who had nowhere to sit. The pool was okay, and the jacuzzi was a little tired, and the sauna was very, very small, as was the steam room. We were quite bored after a while, so we went to the restaurant bar to order a breakfast. There were two customers in there and we ordered a breakfast muffin, which took 50 minutes to arrive. After 40 minutes, the waitress came and said they were waiting on a delivery, and we waited 50 minutes in total and were not offered any real apologies or complimentary coffees or teas. The food was greasy and overcooked. We then went up to the beauty department, which was the best part of the day, where we had a... We were shown into a relaxation room, which was lovely, had nice chairs and teas and coffees in there, and my daughter went for her facial with Whitney, who was excellent and really knowledgeable and was the best part of the day. I had a foot treatment, again by Whitney, which was excellent. We then went down to the main bar for our cream tea, which was, I would say, adequate. It was very cheap ingredients and okay for the money, but certainly I wouldn't return. The only thing I would return for is a treatment at the spa. The rest of it is not what I would call a spa package and really needs updating.

翻译：今天，我们前往切尔滕纳姆的蔡斯酒店体验水疗服务。刚到时，我们去了主接待处，发现有个客人正在投诉，这算是个不太好的开端。这次体验其实是我送给女儿21岁生日的礼物。我们接着去了水疗中心接待处，那里的工作人员非常友善热情，向我们详细介绍了相关事宜，还发给我们毛巾和浴袍。不过我觉得这些毛巾和浴袍都破旧不堪，显然早已超过使用期限了。之后我们走进更衣室，换了衣服。我走进了泳池区，一开始还以为那是儿童泳池，于是一边等着一边寻找通往主泳池的门，后来才意识到这就是主泳池区。那里有两张日光浴床和三把小椅子。幸运的是我们是第一批进去的，所以占到了那些日光浴床；但很快就有很多外来的宾客以及体验水疗服务的人涌入，他们都没地方可坐了。泳池还算不错，漩涡浴缸则显得有点破旧，桑拿房和蒸汽房也都非常非常小。过了一会儿我们觉得挺无聊的，于是就去餐厅的酒吧点了份早餐。当时店里只有两位顾客，我们点了早餐松饼，结果足足等了50分钟才上菜。40分钟后，女服务员过来告诉我们说正在等待送货。我们总共等了50分钟，但店方既没有真诚道歉，也没有赠送任何咖啡或茶。食物又油腻又煮过头了。之后我们去了美容区，那才是当天最棒的体验。我们被领进了一间休息室，那里环境很不错，有舒适的椅子，还有茶和咖啡供应。我女儿接受了惠特尼做的面部护理，惠特尼非常出色且专业知识丰富，那真是当天最棒的体验了。我也做了足部护理，同样是由惠特尼操作的，效果也很好。之后我们到主酒吧享用下午茶，怎么说呢，还算可以吧。所用的原料都很廉价，就价格而言也算物有所值，不过我肯定不会再来了。我唯一想再体验的就是水疗服务。其他内容可称不上是所谓的水疗套餐，确实需要更新一下了。

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