下载App
旅行
账户
Tripadvisor用户
Chaotic, unsafe and rude staff
Jurassic Jungle的点评
点评：I visited Jurassic Jungle today with my one-year-old niece and was shocked by both the lack of safety in the under-3s area and the rude, unprofessional behaviour from staff.
The under-3s section had at least four older children (clearly over 3) throwing soft play equipment and wrestling, making it completely unsafe for younger ones. It was chaotic, unsafe, and absolutely not suitable for babies or toddlers. I had to tell my niece, who was excited to play, that she couldn’t go in because it simply wasn’t safe.
To make things worse, a staff member overheard me saying this and, instead of helping, went over to another colleague and loudly said, “That woman is pure moaning that there’s big kids in the baby bit.” Instead of addressing a legitimate safety concern, I was ridiculed, loudly, and in earshot of other parents. We had only been there 15 minutes before deciding to leave. I felt uncomfortable, embarrassed, and shocked at how poorly the situation was handled.
We like to try different soft play venues, and this has been by far the worst experience to date. As someone accompanying a very young child, I expect soft play to be safe and welcoming, especially for toddlers, and this experience was neither. I hope the management seriously reconsiders how staff are trained to handle safety concerns and how age restrictions are enforced.
The under-3s section had at least four older children (clearly over 3) throwing soft play equipment and wrestling, making it completely unsafe for younger ones. It was chaotic, unsafe, and absolutely not suitable for babies or toddlers. I had to tell my niece, who was excited to play, that she couldn’t go in because it simply wasn’t safe.
To make things worse, a staff member overheard me saying this and, instead of helping, went over to another colleague and loudly said, “That woman is pure moaning that there’s big kids in the baby bit.” Instead of addressing a legitimate safety concern, I was ridiculed, loudly, and in earshot of other parents. We had only been there 15 minutes before deciding to leave. I felt uncomfortable, embarrassed, and shocked at how poorly the situation was handled.
We like to try different soft play venues, and this has been by far the worst experience to date. As someone accompanying a very young child, I expect soft play to be safe and welcoming, especially for toddlers, and this experience was neither. I hope the management seriously reconsiders how staff are trained to handle safety concerns and how age restrictions are enforced.
翻译：今天我带着一岁的侄女去了侏罗纪丛林，3岁以下儿童区的安全问题和工作人员粗鲁、不专业的服务让我震惊。
3岁以下儿童区至少有四个大一点的孩子（显然超过3岁）在玩软体游乐设施和摔跤，这对更小的孩子们来说非常不安全。那里混乱不堪，不安全，绝对不适合婴幼儿。我不得不告诉我的侄女，她很想去玩，但她不能进去，因为那里根本不安全。
更糟糕的是，一位工作人员无意中听到了我的话，他没有帮忙，而是走到另一位同事面前大声说道：“那个女人简直就是在抱怨婴儿区里有大孩子。” 我不仅没有提出合理的安全问题，反而被其他家长大声嘲笑。我们才待了15分钟就决定离开了。我感到不舒服、尴尬，并对事情处理得如此糟糕感到震惊。
我们喜欢尝试不同的软体游乐场，而这是迄今为止最糟糕的体验。作为一个陪同幼儿的人，我期望软体游乐场是安全且舒适的，尤其是对幼儿来说，但这次体验却完全不符合我的期望。我希望管理层认真反思如何培训员工处理安全问题，以及如何执行年龄限制。
3岁以下儿童区至少有四个大一点的孩子（显然超过3岁）在玩软体游乐设施和摔跤，这对更小的孩子们来说非常不安全。那里混乱不堪，不安全，绝对不适合婴幼儿。我不得不告诉我的侄女，她很想去玩，但她不能进去，因为那里根本不安全。
更糟糕的是，一位工作人员无意中听到了我的话，他没有帮忙，而是走到另一位同事面前大声说道：“那个女人简直就是在抱怨婴儿区里有大孩子。” 我不仅没有提出合理的安全问题，反而被其他家长大声嘲笑。我们才待了15分钟就决定离开了。我感到不舒服、尴尬，并对事情处理得如此糟糕感到震惊。
我们喜欢尝试不同的软体游乐场，而这是迄今为止最糟糕的体验。作为一个陪同幼儿的人，我期望软体游乐场是安全且舒适的，尤其是对幼儿来说，但这次体验却完全不符合我的期望。我希望管理层认真反思如何培训员工处理安全问题，以及如何执行年龄限制。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
