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Poorly handled closure of main attraction
Teufelsberg的点评
点评：The place itself is fascinating, a unique mix of urban decay, graffiti, and panoramic views over Berlin. But our visit at the end of July was a deep disappointment due to poor communication and unprofessional handling of a problem. We came specifically for the Declassified exhibition, which was clearly advertised on the official website and included in the admission fee. After paying full admission, we discovered inside that the exhibition was closed, with no prior notice online or at the entrance. We went back to the cashier, who didn’t even know it was closed. She had to make a phone call, after which she simply said: “It’s closed today,” offering no explanation, apology, or compensation.
I contacted the organization the same day and was kindly offered a refund. I replied immediately with my bank details and a bank-confirmed proof of payment, and explained, openly and reasonably, that I no longer had the paper receipt. Then came three weeks of silence. When I followed up, I was told that a refund was not possible without the receipt, even though the payment confirmation I had sent was official, clear, and more precise than any paper ticket. Together with the confusion and lack of accountability on site, it only adds to the impression of poor organization and missing professionalism.
I contacted the organization the same day and was kindly offered a refund. I replied immediately with my bank details and a bank-confirmed proof of payment, and explained, openly and reasonably, that I no longer had the paper receipt. Then came three weeks of silence. When I followed up, I was told that a refund was not possible without the receipt, even though the payment confirmation I had sent was official, clear, and more precise than any paper ticket. Together with the confusion and lack of accountability on site, it only adds to the impression of poor organization and missing professionalism.
翻译：这个地方本身就很迷人，将城市衰败、涂鸦和柏林全景巧妙地融合在一起。然而，由于沟通不畅和问题处理不专业，我们七月底的参观却令人大失所望。我们专程前往“解密”展览，该展览在官方网站上清晰地宣传，并包含在门票中。全额付款后，我们才发现展览已经关闭，无论是在线还是入口处都没有任何通知。我们回到收银员那里，她甚至不知道展览已经关闭。她不得不打了个电话，之后只是说：“今天关闭”，没有给出任何解释、道歉或补偿。
我当天就联系了该机构，他们好心地答应退款。我立即回复了我的银行账户信息和银行确认的付款证明，并坦诚合理地解释说我已经没有纸质收据了。接下来的三个星期，我都杳无音信。当我跟进时，我被告知没有收据就无法退款，尽管我发送的付款确认是官方的、清晰的，而且比任何纸质票据都更准确。再加上现场混乱和缺乏问责，这只会加剧组织混乱和缺乏专业精神的印象。
我当天就联系了该机构，他们好心地答应退款。我立即回复了我的银行账户信息和银行确认的付款证明，并坦诚合理地解释说我已经没有纸质收据了。接下来的三个星期，我都杳无音信。当我跟进时，我被告知没有收据就无法退款，尽管我发送的付款确认是官方的、清晰的，而且比任何纸质票据都更准确。再加上现场混乱和缺乏问责，这只会加剧组织混乱和缺乏专业精神的印象。
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