点评:To be fair, I think the last reviews from the two ladies are a little unfair.
My family and I were in the same group, and yes, there was a lack of communication regarding the delay due to the horrific weather conditions Catalonia had been experiencing over the past week. Yes, the tour company could also improve the location where they collect guests and take them to the wine experience.
But the funny thing is that the two ladies, especially the lady from New Zealand (who lives in China), very quickly forgot about the AMAZING welcome we received from the winery guide, Antonio.
Within seconds, Antonio made us feel so welcome. He was caring, empathetic to the situation, warm, and extremely professional. His words as we arrived made us feel SO much better despite the not-so-nice start to the day.
He told us from the very beginning: “I am going to spoil you and make sure you have a beautiful experience.”
And he certainly did!
Antonio had organised a welcome rosé Cava for us. We sat in a gorgeous lounge area where he lit the fireplace, which instantly made us feel warm and comfortable. And by the way, this is NOT part of the regular visit.
The big boss, a very glamorous lady called Mireia, also came to say hello and chatted with us about the experience we were about to have. It was such a lovely touch.
At the Cava winery, we visited the underground cellars — spectacular, just amazing!
Antonio then gave us FOUR MORE Cavas to taste, including some of their best products, paired with lovely local food. Remember, this is a Cava and wine tasting, NOT a meal or brunch.
After five Cavas — again, NOT part of the regular service — it was clear that Antonio really was spoiling us, and we were absolutely loving it!
Then we took a short drive to the amazing wine estate called Can Bas, which was by far one of the most beautiful places we visited.
Antonio explained that, because of all the rain, even though it had stopped by then, it was not safe for us to do the 4x4 drive around the estate. There was a lot of mud, and the river that runs through the estate had also overflowed.
But Antonio made a massive effort to ensure that we still enjoyed Can Bas.
We walked through the vineyards and visited an old chapel dating back to the 10th century. Antonio then told us to wait inside while he went into one of the fields and came back with some Cabernet Sauvignon grapes for us to taste. (Sorry, Antonio 😂)
After that, we went into a gorgeous tasting room where we tasted four wines — again, NOT part of a regular visit.
Most visits include four Cavas and three wines. We had five Cavas and four wines in total, and Antonio was incredibly generous with the pours.
Antonio was amazing. We even played a team game among the 16 of us — a fun trivia game where the winners were supposed to get a little more wine. But, to be fair, Antonio ended up giving us all the same!
Antonio was our angel and the rock star of the day. His genuine kindness, warmth and professionalism completely saved the day.
By the end of the experience, we had completely forgotten about the bad weather and the lack of communication from the tour operator — which, by the way, had absolutely nothing to do with the winery.
We will definitely return.
A huge thank you to Antonio, Mireia and the entire team for looking after us so incredibly well. Your warmth, generosity and professionalism turned what could have been a difficult day into a truly memorable experience.
翻译:公平地说,我觉得那两位女士的最后评价有点不公平。
我和家人同在一个旅游团中。的确,由于加泰罗尼亚地区过去一周遭遇了极端恶劣的天气,导致行程延误,但相关沟通有所欠缺。没错,旅行社也确实可以改进接客地点以及接送游客去参加品酒体验的流程。
但有趣的是,那两位女士,尤其是那位来自新西兰(现居住在中国)的女士。我们很快就忘了酒庄导游安东尼奥给予我们的那份无与伦比的热情款待。
短短几秒钟内,安东尼奥就让我们感受到了宾至如归的体验。他体贴入微、善解人意、热情友好,而且极其专业。我们刚到时,他的话语让我们心情立刻好转,尽管那天一开始的经历并不太顺利。
他从一开始便说道:“我会好好款待你们,确保你们拥有一段美好的体验。”
而他也确实做到了!
安东尼奥还为我们准备了欢迎用的桃红卡瓦酒。我们坐在一个极其雅致的休息区内,他点燃了壁炉,顿时让我们感到温暖又舒适。顺便说一下,这并不在常规参观流程中。
那位魅力非凡的女老板米雷亚也前来打招呼,还和我们聊起了即将体验的环节。这一举动真是贴心又温馨。
在卡瓦酒庄,我们参观了地下的酒窖——壮观至极,简直令人惊叹!
随后,安东尼奥又让我们品尝了四款卡瓦酒。现场展出了他们的一些精品产品,还搭配了美味的当地美食。请记住,这是一场卡瓦酒与葡萄酒品鉴会,并非正餐或早午餐。
在品尝了五种卡瓦酒之后——再次强调,这些并不在常规服务范围内——很明显安东尼奥真的在悉心款待我们,而我们则乐在其中!
随后我们驱车前往一座名为Can Bas的绝美酒庄,那绝对是我们参观过的最美丽的地方之一。
安东尼奥解释道,由于之前下了大量降雨,尽管当时雨已经停了。我们在庄园里开四驱车并不安全——到处都是泥泞,流经庄园的河流也泛滥了。
不过安东尼奥竭尽全力,确保我们依然能尽情享受在Can Bas的时光。
我们漫步于葡萄园中,还参观了一座可追溯到10世纪的古老小教堂。随后安东尼奥让我们先在里面等候,他自己则走进一片田地,回来时带了一些赤霞珠葡萄让我们品尝。(不好意思啦,安东尼奥😂)
之后……我们走进了一间非常精美的品酒室,在那里品尝了四种葡萄酒——同样,这并不属于常规参观流程的一部分。
通常情况下,参观流程包括品尝四种卡瓦酒和三种葡萄酒。而这次我们总共品尝了五种卡瓦酒和四种葡萄酒,安东尼奥倒酒时也格外慷慨。
安东尼奥真是太棒了。我们16个人甚至还一起玩了个团队游戏——一个有趣的问答游戏,获胜者本应能多得到一些葡萄酒。不过说句公道话,最后安东尼奥还是给每个人都倒了同样多的酒!安东尼奥简直就是我们的守护天使,也是当天的“摇滚明星”。他的真诚善良、热情体贴以及专业素养彻底化解了所有难题。
活动结束时,我们早已把糟糕的天气以及旅行社的沟通不力抛诸脑后——顺便说一句,那家旅行社其实与酒庄毫无关联。
我们一定会再来的。
衷心感谢安东尼奥、米雷亚以及整个团队对我们无微不至的照顾。你们的热情与体贴令人感动至极。他们的慷慨与专业素养,把本可能糟糕的一天变成了一段令人难忘的经历。