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The Kittocks Golf Course的点评
点评：Having played the course in both October and November, I was thoroughly impressed by the layout and overall conditions—particularly during the November round, given the rather uncooperative weather beforehand. The course itself was faultless: beautifully presented, stunningly scenic, and in excellent condition throughout.
What stood out even more, however, was the bespoke level of service from the entire team—from the check-in staff to the course marshals, right up to (what I believe is the correct title) the Head of Operations, Andrew Dyce.
Without diving too deep into specifics, our initial round featured a minor hiccup due to a large, slow-moving group ahead of us. The Fairmont team handled the situation brilliantly. They were friendly, attentive, and exceptionally knowledgeable, ultimately giving us the option to move from the Torrance to the Kittocks. As we had already enjoyed the Kittocks earlier in the year, this was hardly a sacrifice—more a pleasant detour.
We did mention that, while we were perfectly happy with the switch (and it truly was a choice, with no pressure whatsoever), we were a touch disappointed not to have finally ticked the Torrance off our list. In response, we were very generously invited back for a complimentary round on the Torrance—a gesture we genuinely appreciated.
Due to timing, winter conditions, and course rotation, our complimentary round once again ended up being played on the Kittocks. This was through no fault of the team, who did absolutely everything they could to get us onto the Torrance; it simply wasn’t meant to be! That said, after now enjoying three fantastic rounds on the Kittocks, I can say without hesitation that the experience shines not just because of the golf, but because of the outstanding customer service.
A heartfelt thank-you to Andrew and his team for making every visit memorable.
What stood out even more, however, was the bespoke level of service from the entire team—from the check-in staff to the course marshals, right up to (what I believe is the correct title) the Head of Operations, Andrew Dyce.
Without diving too deep into specifics, our initial round featured a minor hiccup due to a large, slow-moving group ahead of us. The Fairmont team handled the situation brilliantly. They were friendly, attentive, and exceptionally knowledgeable, ultimately giving us the option to move from the Torrance to the Kittocks. As we had already enjoyed the Kittocks earlier in the year, this was hardly a sacrifice—more a pleasant detour.
We did mention that, while we were perfectly happy with the switch (and it truly was a choice, with no pressure whatsoever), we were a touch disappointed not to have finally ticked the Torrance off our list. In response, we were very generously invited back for a complimentary round on the Torrance—a gesture we genuinely appreciated.
Due to timing, winter conditions, and course rotation, our complimentary round once again ended up being played on the Kittocks. This was through no fault of the team, who did absolutely everything they could to get us onto the Torrance; it simply wasn’t meant to be! That said, after now enjoying three fantastic rounds on the Kittocks, I can say without hesitation that the experience shines not just because of the golf, but because of the outstanding customer service.
A heartfelt thank-you to Andrew and his team for making every visit memorable.
翻译：十月和十一月我都打过这个球场，球场的布局和整体状况都给我留下了深刻的印象——尤其是在十一月那次，考虑到之前不太配合的天气，球场的表现更是令人赞叹。球场本身无可挑剔：布局精美，风景如画，维护得也非常好。
然而，更让我印象深刻的是整个团队提供的贴心服务——从登记入住的工作人员到球场管理员，再到（我认为正确的头衔是）运营总监安德鲁·戴斯。
具体细节就不赘述了，我们第一轮打球时遇到了一点小插曲，因为前面有一组人数众多、行动缓慢的球友。费尔蒙团队出色地处理了这个问题。他们热情友好、细致周到，而且知识渊博，最终让我们选择从托伦斯球场换到基托克斯球场。由于我们年初已经体验过基托克斯球场，所以这根本算不上什么损失——更像是一次愉快的绕道。
我们确实提到过，虽然我们对这次更换球场非常满意（这完全是我们自己的选择，没有任何压力），但没能最终打卡托伦斯球场还是让我们略感遗憾。作为回应，球场方面非常慷慨地邀请我们免费体验托伦斯球场——我们对此感激不尽。
由于时间安排、冬季天气状况以及球场轮换等原因，我们的免费体验最终还是在基托克斯球场进行。这并非球场团队的错，他们竭尽全力想让我们体验托伦斯球场；只是缘分未到！话虽如此，在基托克斯球场享受了三轮精彩的高尔夫之后，我可以毫不犹豫地说，这里的体验之所以如此出色，不仅是因为高尔夫本身，更是因为他们卓越的客户服务。
衷心感谢安德鲁和他的团队，让每一次体验都如此难忘。
然而，更让我印象深刻的是整个团队提供的贴心服务——从登记入住的工作人员到球场管理员，再到（我认为正确的头衔是）运营总监安德鲁·戴斯。
具体细节就不赘述了，我们第一轮打球时遇到了一点小插曲，因为前面有一组人数众多、行动缓慢的球友。费尔蒙团队出色地处理了这个问题。他们热情友好、细致周到，而且知识渊博，最终让我们选择从托伦斯球场换到基托克斯球场。由于我们年初已经体验过基托克斯球场，所以这根本算不上什么损失——更像是一次愉快的绕道。
我们确实提到过，虽然我们对这次更换球场非常满意（这完全是我们自己的选择，没有任何压力），但没能最终打卡托伦斯球场还是让我们略感遗憾。作为回应，球场方面非常慷慨地邀请我们免费体验托伦斯球场——我们对此感激不尽。
由于时间安排、冬季天气状况以及球场轮换等原因，我们的免费体验最终还是在基托克斯球场进行。这并非球场团队的错，他们竭尽全力想让我们体验托伦斯球场；只是缘分未到！话虽如此，在基托克斯球场享受了三轮精彩的高尔夫之后，我可以毫不犹豫地说，这里的体验之所以如此出色，不仅是因为高尔夫本身，更是因为他们卓越的客户服务。
衷心感谢安德鲁和他的团队，让每一次体验都如此难忘。
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