下载App
资质规则
旅行
账户
Adnan M
Worst Customer Service and No Refund
Bannatyne Health Club & Spa - Chafford Hundred的点评
点评：I booked a deep tissue spa package at Bannatyne, clearly explaining I had a past but fully recovered injury. Despite this, they refused to provide the deep tissue treatment I paid for, pushing me toward a cheaper Swedish massage. When I raised the issue, the manager’s attitude was unacceptable, lacking any sense of customer service. He refused any refund or adjustment. I told them I didn’t want the package at all—no pedicure, no manicure—but he would not listen and refused to cancel or refund the difference. I had already filled the form to cancel my spa package, yet they still refused. The therapist, who did my pedicure, was professional and not at fault, but Bannatyne’s management must learn to honor bookings or offer refunds when they cannot deliver. This behavior is unacceptable for any customer-facing business.
翻译：我在Bannatyne预订了一个深层组织按摩水疗套餐，并明确说明了我之前受过伤，但现在已经完全康复。尽管如此，他们仍然拒绝提供我付费的深层组织按摩服务，反而向我推销更便宜的瑞典式按摩。当我提出这个问题时，经理的态度令人无法接受，完全缺乏服务意识。他拒绝退款或调整。我告诉他们我根本不想要这个套餐——不要足疗，不要美甲——但他根本不听，拒绝取消或退还差价。我已经填写了取消水疗套餐的表格，但他们仍然拒绝。给我做足疗的理疗师很专业，并没有过错，但Bannatyne的管理层必须学会信守承诺，或者在无法提供服务时提供退款。这种行为对于任何面向客户的企业来说都是不可接受的。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
