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Stay away from this health club
The Bannatyne Spa的点评
点评：I rarely leave negative reviews, but my experience with Bannatyne Fitness Club deserves to be shared.
Last year I developed shingles (herpes zoster), which I can medically document. The illness was extremely serious in the beginning – I had a high fever and afterwards suffered for months with painful skin redness and extreme sensitivity. Anyone who has experienced shingles knows how debilitating it can be.
During this period I tried to freeze my membership while recovering. Instead of showing any empathy or support, the club made the process unnecessarily complicated and repeatedly asked for private and confidential medical documents.
At a time when I was dealing with a painful illness, the complete lack of understanding from Bannatyne was shocking.
After months of frustration I cancelled my Direct Debit. Rather than trying to resolve the situation with a long-term member in a reasonable way, the company escalated the issue and passed it to debt collectors.
The combination of hygiene concerns, poor customer care and the aggressive way this situation was handled is extremely disappointing.
Customers expect gyms to prioritise hygiene and to treat members with basic respect, especially when health issues are involved. Unfortunately, my experience was the exact opposite.
Because of how this situation has been handled, I will not be paying anything further. I also intend to share my experience publicly so other potential members can make an informed decision.
Based on my experience, I cannot recommend Bannatyne Fitness Club.
Last year I developed shingles (herpes zoster), which I can medically document. The illness was extremely serious in the beginning – I had a high fever and afterwards suffered for months with painful skin redness and extreme sensitivity. Anyone who has experienced shingles knows how debilitating it can be.
During this period I tried to freeze my membership while recovering. Instead of showing any empathy or support, the club made the process unnecessarily complicated and repeatedly asked for private and confidential medical documents.
At a time when I was dealing with a painful illness, the complete lack of understanding from Bannatyne was shocking.
After months of frustration I cancelled my Direct Debit. Rather than trying to resolve the situation with a long-term member in a reasonable way, the company escalated the issue and passed it to debt collectors.
The combination of hygiene concerns, poor customer care and the aggressive way this situation was handled is extremely disappointing.
Customers expect gyms to prioritise hygiene and to treat members with basic respect, especially when health issues are involved. Unfortunately, my experience was the exact opposite.
Because of how this situation has been handled, I will not be paying anything further. I also intend to share my experience publicly so other potential members can make an informed decision.
Based on my experience, I cannot recommend Bannatyne Fitness Club.
翻译：我很少写差评，但我在Bannatyne健身俱乐部的经历实在令人难以接受。
去年我得了带状疱疹（疱疹病毒感染），我有医疗证明。病情初期非常严重——我高烧不退，之后几个月都饱受皮肤红肿疼痛和极度敏感的折磨。任何得过带状疱疹的人都知道它有多么痛苦。
在康复期间，我尝试暂停会员资格。然而，俱乐部非但没有表现出任何同情或支持，反而把流程搞得无比复杂，并反复要求我提供私人医疗文件。
在我饱受病痛折磨的时候，Bannatyne的这种漠不关心让我感到震惊。
几个月的无奈之后，我取消了自动扣款。然而，俱乐部并没有尝试与我这样的老会员进行合理的协商解决问题，而是将此事升级，并转交给了催债公司。
卫生状况堪忧、客户服务糟糕，再加上他们咄咄逼人的处理方式，实在令人失望至极。
顾客期望健身房重视卫生，并给予会员基本的尊重，尤其是在涉及健康问题时。然而，我的经历却恰恰相反。
鉴于健身房处理此事的方式，我不会再支付任何费用。我也会公开分享我的经历，以便其他潜在会员能够做出明智的选择。
根据我的经历，我无法推荐 Bannatyne 健身俱乐部。
去年我得了带状疱疹（疱疹病毒感染），我有医疗证明。病情初期非常严重——我高烧不退，之后几个月都饱受皮肤红肿疼痛和极度敏感的折磨。任何得过带状疱疹的人都知道它有多么痛苦。
在康复期间，我尝试暂停会员资格。然而，俱乐部非但没有表现出任何同情或支持，反而把流程搞得无比复杂，并反复要求我提供私人医疗文件。
在我饱受病痛折磨的时候，Bannatyne的这种漠不关心让我感到震惊。
几个月的无奈之后，我取消了自动扣款。然而，俱乐部并没有尝试与我这样的老会员进行合理的协商解决问题，而是将此事升级，并转交给了催债公司。
卫生状况堪忧、客户服务糟糕，再加上他们咄咄逼人的处理方式，实在令人失望至极。
顾客期望健身房重视卫生，并给予会员基本的尊重，尤其是在涉及健康问题时。然而，我的经历却恰恰相反。
鉴于健身房处理此事的方式，我不会再支付任何费用。我也会公开分享我的经历，以便其他潜在会员能够做出明智的选择。
根据我的经历，我无法推荐 Bannatyne 健身俱乐部。
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