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Justin M
WARNING!! Don't book anything with this company. A simple look over there 1 star reviews will paint a clear picture
Gold Coast Dive Centre的点评
点评：Please don't make the mistake i and many other have. I purchased a voucher for a combined boat and get ski licence via Groupon. In order to book your course in you have to call the company, when i called they don't answer and advise you for anything urgent to email and they will contact you. No response via email so I decided to call again In the evening. I managed to speak to someone who told me there was availability for Sunday 10 November. They requested my Groupon security code but seem to be purposely repeating the code back to me incorrectly. I was told I would be emailed a link to complete my online training as required before you attend. 24 hours passed by and no email was sent, the email I sent was also not responded to. I decided to call again. After calling 8 times they finally answered. I explain I hadn't yet received my email maria (manager) asked for my name I told her and she said yes it was sent yesterday. I said :well I haven't got it." Then silence I waited 10 seconds or so for a response and got none so I said " perhaps there was a miscommunication with my email address?" She repeated my email back to me and assured me she would re send the email. After wait a few hours I started feeling suspiciously as it's 2024 and email should be basically instant. I started doing some snooping and found on all platforms (Facebook,Groupon, google, ect.) That though they had 5 star reviews the 1 stars reviews i started reading were basically horror story's of dissapointed family's and individual who had, had there trips rescheduled with no notice, had requested refunds and being told that they were sent and it's up to their bank. Many people reported having terrible dealing with maria herself In person. Honestly the list just goes on and on! At this point I'm certain that their plan was to make it impossible for me to actually book the test and in return pocking the money from my voucher($350) for themselves.
翻译：请不要犯我和其他许多人都犯过的错误。我通过 Groupon 购买了一张二合一船券并获得了滑雪执照。为了预订课程，您必须打电话给公司，我打电话时他们没有接听，并建议您如果有任何紧急情况请通过电子邮件发送，他们会与您联系。电子邮件没有回复，所以我决定晚上再打一次电话。我设法与某人交谈，他告诉我 11 月 10 日星期天有空。他们要求我的 Groupon 安全码，但似乎故意错误地重复了代码。我被告知将通过电子邮件向我发送一个链接，以便按要求完成在线培训后再参加。24 小时过去了，没有发送电子邮件，我发送的电子邮件也没有回复。我决定再打电话。打了 8 次后他们终于接了电话。我解释说我还没有收到我的电子邮件，玛丽亚（经理）问了我的名字，我告诉了她，她说是的，昨天发送了。我说：“嗯，我还没有收到。”然后一片寂静，我等了 10 秒钟左右才收到回复，但我没有收到，所以我说：“也许是我的电子邮件地址沟通不畅？”她重复了我的电子邮件并向我保证她会重新发送电子邮件。等了几个小时后，我开始感到怀疑，因为现在是 2024 年，电子邮件基本上应该是即时的。我开始进行一些侦查，发现在所有平台（Facebook、Groupon、谷歌等）上，虽然他们有 5 星评论，但我开始阅读的 1 星评论基本上是令人失望的家庭和个人的恐怖故事，他们的旅行在没有通知的情况下被重新安排，要求退款并被告知他们已经发送并且由他们的银行决定。许多人报告说，与玛丽亚本人亲自打交道很糟糕。老实说，这个名单还在不断增加！此时，我确信他们的计划是让我无法真正预订测试，作为回报，从我的代金券中扣钱（350 美元）为他们自己。
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