There is no such thing as customer service - avoid this gym!
Nuffield Health Fitness and Wellbeing的点评
点评:I have been a Nuffield Gym member for 6 months with Personal Trainer paying £277 per month. I wanted to cancel the membership and confirm with the Gym personal trainer. I asked for the Cancellation on the 31st to Gym PT and he said it was too early then I reminded him multiple times; I canceled direct debit on the 1st Dec and I informed him and he said it was okay. He already canceled PT sessions but for membership, he suggested I should cancel before the 15th of the Month which I did. I canceled my membership on 10th Dec. Now Customer Service calling me and telling me that it's not before the 15th but one month advance notice is required so they want me to charge for January too!! The way the lady named MIA on call was talking to me was very rude; wasn't listening at all and kept saying I have to pay for January!! I sent them an email with the screenshot of WhatsApp that I confirmed with my PT. She said those screenshots could be anything instead of confirming with my PT; I gave his name too!! If they are not in sync with their Gym staff; we have to go through the pain!!!
My PT agreed that he did not know there was a one-month notice required and hence, I was misinformed but the general manager of the Gym didn't agree and I had to pay an extra month despite following the instructions from the person I should been trusting as I was working with him every day.
翻译:我已经成为 Nuffield Gym 会员 6 个月了,私人教练每月支付 277 英镑。我想取消会员资格并与健身房私人教练确认。我要求取消31号去Gym PT,他说太早了,我多次提醒他;我在 12 月 1 日取消了直接付款,我通知了他,他说没关系。他已经取消了 PT 课程,但对于会员资格,他建议我应该在当月 15 日之前取消,我确实这么做了。我在12月10日取消了我的会员资格。现在客户服务打电话给我,告诉我不是在15号之前,但需要提前一个月通知,所以他们要我也收取一月份的费用!那位叫 MIA 的值班女士跟我说话的方式非常粗鲁;根本不听并一直说我必须支付一月份的费用!我给他们发了一封电子邮件,其中包含我与 PT 确认的 WhatsApp 屏幕截图。她说这些截图可以是任何东西,而不是与我的 PT 确认;我也报了他的名字!!如果他们与健身房工作人员不同步;我们必须经历痛苦!
我的 PT 同意他不知道需要一个月的通知,因此,我被误导了,但健身房的总经理不同意,尽管我遵循了我应该的人的指示,但我不得不额外支付一个月的费用我每天和他一起工作时一直信任他。