点评:The most positive comment I can make about this company is they paid for our tetanus injection at the end of the trip. We had a truly horrendous experience on the mangrove kayaking tour with the company which does appear not understand health and safety and has no plan when situations arise. About 10 minutes into the kayak tour we entered the tributary, almost straight away we were unable to paddle due to how narrow it was but the guide told us to just use the mangroves to pull ourselves along. After a short while doing this we became stuck. The guide got out and started dragging our kayak. By this time it was clear that the water was extremely low and becoming almost impossible to move. The guide appeared to be beginning to panic, not helped by the exertion of trying to drag us out and now his boat. I asked him what the plan was and should he call for help. He did not have a phone or other means of communication and asked us if we had a connection. By now the kayaks were sitting in mud. He asked me to blow the emergency whistle on my life jacket which I did but with no consequence. The only option now was to abandon the kayaks and walk through the mangrove back to the river. As we started, the guide set off and abandoned us (I am 59 my wife 56) to clamber over the mangrove, he was a good 50 metres in front and seemed to be looking after himself. He had trousers and boots while we were in wet shoes and shorts. After a truly horrendous 45 mins clambering through the mangrove we reached the river bank. Despite me almost continually blowing the whistle, there was no help forthcoming. The guide tried to flag down boats but the one that came would not take us as we were too dirty, covered in mud from the walk. Eventually a boat picked us up but would not help us into the boat and made us sit right at the front due to the mud. We were absolutely exhausted from the trek but I had to insist on them getting us water. This was an absolute nightmare of an experience. The company clearly did not have a health and safety or emergency plan; no communication, no first aid kit, no evacuation plan. The lack of understanding of the conditions and the lack of a safety plan are reasons to stay away from this company. I see lots of positive reviews but the company put us in harms way and while we got out it could have been worse with a bigger group or with younger children. We both sustained cuts and bruises which led us to be taken to a health clinic for the wounds to be dressed and to have a tetanus shot. I have not named the guide as he was young and put in a position by the company which he clearly could not handle at the end of the trip we had to comfort him as he was clearly shaken even though we ourselves were both both exhausted and shaken by the experience. I am not one for writing reviews but have felt the need to join Trip advisor and to let people know of our experience.
翻译:对于这家公司,我能给出的最正面的评价就是:他们在行程结束后为我们支付了破伤风疫苗的费用。我们在参加该公司组织的红树林皮划艇之旅时经历了极其糟糕的体验——这家公司似乎完全不懂健康与安全规范,遇到突发状况时也毫无应对计划。皮划艇之旅开始约10分钟后,我们驶入了一条支流。由于河道过于狭窄,我们根本无法划桨,但导游却让我们直接借助红树林的枝叶来拖动船只前进。做了没一会儿,我们就动弹不得了。向导下车后开始拖拽我们的皮划艇。此时可以明显看出水位极低,几乎无法前行。向导似乎开始慌了,既要费力把我们拖出来,现在又得拖自己的船,更是让他焦头烂额。我问他有什么应对计划,是否该呼救。但他既没有电话也没有其他通讯工具,便问我们是否能联系上别人。此时,皮划艇已经陷在泥潭中动弹不得。他让我吹响救生衣上的紧急哨子,我照做了,但毫无效果。现在唯一的选择就是抛弃皮划艇,穿过红树林走回河边。我们出发后,向导却独自先行,把我们(我59岁,妻子56岁)丢下,让我们在红树林中艰难前行。他走在前面大约50米处,似乎只顾着自己。他穿着长裤和靴子,而我们则穿着湿透的鞋子和短裤。在红树林中艰难跋涉了45分钟后,我们终于抵达了河岸。尽管我几乎一直在吹哨呼救,但始终无人前来相助。向导试图向过往的船只示意,但有一艘船靠近后也拒绝搭载我们——因为我们身上沾满了行走时沾上的泥巴,实在太脏了。最后终于有一艘船把我们接上,但由于身上的泥污,船主不让我们上船,还让我们坐在最前面。这次徒步让我们筋疲力尽,但我还是坚持要求他们给我们送水。这真是一场噩梦般的经历。这家公司显然没有任何健康安全或应急预案:既没有沟通机制,也没有急救包,更没有疏散计划。他们对当地环境缺乏了解且毫无安全预案,这些都是避开这家公司的充分理由。我看到了很多正面评价,但这家公司把我们置于危险境地。虽然我们最终安全脱身,但如果同行的人更多或是带着年幼的孩子,情况可能会更糟。我们两人都受了轻伤,有擦伤和瘀伤,因此不得不前往诊所处理伤口并注射破伤风疫苗。我并没有提到那位导游的名字,因为他很年轻,是公司安排来带队的,但显然他无法胜任这项工作。旅程结束时,我们不得不去安慰他,因为他显然受到了极大惊吓;尽管我们俩也因这次经历而筋疲力尽、心有余悸。我平时并不爱写评论,但觉得有必要注册成为TripAdvisor的用户,把我们的经历告诉大家。