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Unprofessional and not suitable for beginners
Whitewater Equestrian Center的点评
点评：6 friends and I booked a horseback ride for a birthday event and had a very poor experience.
We arrived at 11:35 for our 12:00 reservation and waited for the time, when 12:00 had come and gone, the business owner let us know that the ride before us was running long and gave us a nice history lesson on the area. While waiting, we grabbed some snacks and drinks out of the car. 5 of 7 in our group enjoyed one beer while we waited. Finally at 1:15 our guide and the group before us arrived back. The guide, Kayla, arrived quite frazzled and said she needed a minute before we could get started.
Eventually we headed back to the horse stalls and started getting ready to ride. This was a bit interesting as we were not assigned horsed except for one and with each horse she mentiond some "quirk" they had -- runs downhill, rubs up against trees, has a mind of his own, etc. We were apprehensive, but continued on.
Once we were on the trail, Kayla promptly began smoking a cigarette as she guided our ride. About 30 minutes in, the horses' quirks began to show. The horse with a habit for rubbing against trees did just that eventually knocking the rider's left leg into the tree with some force. Another horse would not stop eating poop until Kayla got off her mule and dragged him away. Further on in the ride, the largest horse veered off trail and would not return under the direction of the novice rider. Kayla once again got off her mule to bring the horse back on trail and in the process broke the horse's rein and the rider was no longer comfortable riding without reins so she dismounted. Kayla said she would normally bring that horse to the front of the pack, but thought that it might start a fight amongst the horses and told us that the mule knows the way back and to just follow the mule. That worked for a short period of time until we got closer to the barn and the mule took off running. Two of the mounted horses also took off running behind the mule. Rounding a corner, one of our party was thrown from her horse into some rocks resulting in a knock on the head, scraped hands, and a knee injury.
At this point Kayla looked quite embarrassed and got us back to the top. We were in quite a hurry to leave at that point, but no recovery was offered. Over the next few days I attempted to contact the center in hopes of getting a refund solely for the person who was thrown from her horse due to there not being a guide leading the ride. The employees have denied our request for a refund claiming we signed waivers, denied their offer of helmets (we were not offered), were intoxicated and should not have been able to ride (no one had more than one beverage and staff was present and could have asked us not to or told us we could not ride if we were drinking), and that she kicked the horse to make it take off (untrue).
All of this long review to say that if you are an experiences horseback rider, perhaps this is an acceptable option, but I would not recommend taking first timers or small children to this business
We arrived at 11:35 for our 12:00 reservation and waited for the time, when 12:00 had come and gone, the business owner let us know that the ride before us was running long and gave us a nice history lesson on the area. While waiting, we grabbed some snacks and drinks out of the car. 5 of 7 in our group enjoyed one beer while we waited. Finally at 1:15 our guide and the group before us arrived back. The guide, Kayla, arrived quite frazzled and said she needed a minute before we could get started.
Eventually we headed back to the horse stalls and started getting ready to ride. This was a bit interesting as we were not assigned horsed except for one and with each horse she mentiond some "quirk" they had -- runs downhill, rubs up against trees, has a mind of his own, etc. We were apprehensive, but continued on.
Once we were on the trail, Kayla promptly began smoking a cigarette as she guided our ride. About 30 minutes in, the horses' quirks began to show. The horse with a habit for rubbing against trees did just that eventually knocking the rider's left leg into the tree with some force. Another horse would not stop eating poop until Kayla got off her mule and dragged him away. Further on in the ride, the largest horse veered off trail and would not return under the direction of the novice rider. Kayla once again got off her mule to bring the horse back on trail and in the process broke the horse's rein and the rider was no longer comfortable riding without reins so she dismounted. Kayla said she would normally bring that horse to the front of the pack, but thought that it might start a fight amongst the horses and told us that the mule knows the way back and to just follow the mule. That worked for a short period of time until we got closer to the barn and the mule took off running. Two of the mounted horses also took off running behind the mule. Rounding a corner, one of our party was thrown from her horse into some rocks resulting in a knock on the head, scraped hands, and a knee injury.
At this point Kayla looked quite embarrassed and got us back to the top. We were in quite a hurry to leave at that point, but no recovery was offered. Over the next few days I attempted to contact the center in hopes of getting a refund solely for the person who was thrown from her horse due to there not being a guide leading the ride. The employees have denied our request for a refund claiming we signed waivers, denied their offer of helmets (we were not offered), were intoxicated and should not have been able to ride (no one had more than one beverage and staff was present and could have asked us not to or told us we could not ride if we were drinking), and that she kicked the horse to make it take off (untrue).
All of this long review to say that if you are an experiences horseback rider, perhaps this is an acceptable option, but I would not recommend taking first timers or small children to this business
翻译：我和6个朋友为了庆祝生日而预定了骑马活动，但体验极其糟糕。
我们在11点35分到达，准备参加12点的预定活动，随后便开始等候。12点过后，店主告诉我们前面的那组游客行程延迟了，还给我们详细介绍了这一地区的历史。等候期间，我们从车里拿出些零食和饮料。我们一行7人中，有5人边等边喝了一瓶啤酒。最终，1点15分时，我们的向导以及前面的那组游客才返回。导游凯拉急匆匆地赶来，说需要我们稍等片刻才能开始。
随后我们回到马厩，开始准备骑马。这挺有意思的——除了一匹马外，我们其他人都没有被分配到马匹；而对于每匹马，她都会提到一些它们的“怪癖”——比如喜欢往山下跑、总爱用身子蹭树、很有主见等等。我们虽有些忐忑，但还是继续进行了下去。
当我们踏上小径后……凯拉一边引导我们骑行，一边迅速点上一支烟。大约30分钟后，马儿的怪癖开始显现出来。那匹有用身体蹭树的习性的马，最终真的这么做了，结果把骑手的左腿重重地撞到了树上。还有一匹马则不停地吃粪便，直到凯拉从骡子上下来把它强行拽走。骑行进行到后来，体型最大的那匹马偏离了既定路线，在缺乏经验的骑手指挥下也拒不返回。凯拉再次从骡子背上下来，试图把马牵回小路上。在这个过程中，马缰绳断了。骑手发现没了缰绳后骑行起来很不方便，于是也下了马。凯拉说，通常她会把那匹马带到队伍最前面，但这次她担心这样会引发马群间的争斗，因此告诉我们骡子知道回家的路，只要跟着骡子走就行。这一招在一段时间内确实奏效了，直到我们接近马厩时，那头骡子突然狂奔起来。有两匹骑乘的马也跟着骡子一起狂奔起来。转过拐角后，我们队伍中有一人被从马背上甩了出去，摔在了岩石上，导致头部撞伤、双手擦伤，膝盖也受了伤。
这时，凯拉显得十分尴尬，随后把我们带回了原处。当时我们急着想离开，但她并未提供任何帮助或补救措施。在接下来的几天里，我试图联系该中心，希望仅为那位因没有向导带领而从马上摔下来的游客争取退款。然而，工作人员拒绝了我们的退款请求，声称我们已经签署了免责协议；对于他们提供头盔的提议，他们也予以否认（实际上我们根本没有得到任何头盔）。他们当时喝醉了，本不应该骑马的（其实没人喝超过一杯酒，而且现场也有工作人员，他们本可以制止我们或告诉我们喝酒后不能骑马），还有人说她踢马以让它起跑（这是假的）。
说了这么多，只是想表达：如果你是个经验丰富的骑手，或许这里算是个可选择的地方，但我不建议带初学者或小孩去这家马场。
我们在11点35分到达，准备参加12点的预定活动，随后便开始等候。12点过后，店主告诉我们前面的那组游客行程延迟了，还给我们详细介绍了这一地区的历史。等候期间，我们从车里拿出些零食和饮料。我们一行7人中，有5人边等边喝了一瓶啤酒。最终，1点15分时，我们的向导以及前面的那组游客才返回。导游凯拉急匆匆地赶来，说需要我们稍等片刻才能开始。
随后我们回到马厩，开始准备骑马。这挺有意思的——除了一匹马外，我们其他人都没有被分配到马匹；而对于每匹马，她都会提到一些它们的“怪癖”——比如喜欢往山下跑、总爱用身子蹭树、很有主见等等。我们虽有些忐忑，但还是继续进行了下去。
当我们踏上小径后……凯拉一边引导我们骑行，一边迅速点上一支烟。大约30分钟后，马儿的怪癖开始显现出来。那匹有用身体蹭树的习性的马，最终真的这么做了，结果把骑手的左腿重重地撞到了树上。还有一匹马则不停地吃粪便，直到凯拉从骡子上下来把它强行拽走。骑行进行到后来，体型最大的那匹马偏离了既定路线，在缺乏经验的骑手指挥下也拒不返回。凯拉再次从骡子背上下来，试图把马牵回小路上。在这个过程中，马缰绳断了。骑手发现没了缰绳后骑行起来很不方便，于是也下了马。凯拉说，通常她会把那匹马带到队伍最前面，但这次她担心这样会引发马群间的争斗，因此告诉我们骡子知道回家的路，只要跟着骡子走就行。这一招在一段时间内确实奏效了，直到我们接近马厩时，那头骡子突然狂奔起来。有两匹骑乘的马也跟着骡子一起狂奔起来。转过拐角后，我们队伍中有一人被从马背上甩了出去，摔在了岩石上，导致头部撞伤、双手擦伤，膝盖也受了伤。
这时，凯拉显得十分尴尬，随后把我们带回了原处。当时我们急着想离开，但她并未提供任何帮助或补救措施。在接下来的几天里，我试图联系该中心，希望仅为那位因没有向导带领而从马上摔下来的游客争取退款。然而，工作人员拒绝了我们的退款请求，声称我们已经签署了免责协议；对于他们提供头盔的提议，他们也予以否认（实际上我们根本没有得到任何头盔）。他们当时喝醉了，本不应该骑马的（其实没人喝超过一杯酒，而且现场也有工作人员，他们本可以制止我们或告诉我们喝酒后不能骑马），还有人说她踢马以让它起跑（这是假的）。
说了这么多，只是想表达：如果你是个经验丰富的骑手，或许这里算是个可选择的地方，但我不建议带初学者或小孩去这家马场。
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