点评:Water is very cold so don't consider going (especially with a young family) unless it is very hot. We planned to make the most of the young children's areas as our kids are 3 and 5 however once we were in it was apparent that a significant amount of these areas were closed. No mention of this on the website yet you are charged full price without the full facilities being available and in our case this impacted a lot due to our kids being young. Only last 30 minutes then had to leave as kids far too cold in the water and hardly anything for them to do. Upon leaving I raised the issue of not being transparent online about closures with a staff member, basically fobbed us off and initially said it was all open. Upon pressing the matter, he agreed the areas were closed and said he'd pass it on to management, I doubt he will. My husband asked if my 3 year olds ticket could be refunded. Response was absolutely not, and went on to say they only refund in very specific circumstances and the example given was if a customer broke their leg which is pretty laughable! Would not recommend, waste of money!
翻译:水很冷,所以除非天气非常热,否则不建议去(尤其是带着年幼的孩子)。我们原本计划充分利用儿童区,因为我们的孩子一个3岁,一个5岁,但进去之后才发现很多区域都关闭了。网站上完全没有提到这一点,却要收取全价,而且设施也无法使用。对于我们来说,这影响很大,因为我们的孩子还小。我们只待了30分钟就不得不离开了,因为孩子们在水里太冷了,而且也没什么可玩的。离开时,我向一位工作人员反映了网站上没有明确说明关闭区域的问题,他一开始敷衍了事,说所有区域都开放。我追问之后,他才承认区域确实关闭了,并说会把情况反馈给管理层,但我怀疑他根本不会这么做。我丈夫问3岁孩子的票能不能退款。得到的答复是绝对不行,还说只有在非常特殊的情况下才会退款,举的例子是顾客摔断了腿,这简直太可笑了!不推荐,浪费钱!