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Unresolved Refund and Lack of Communication for over 10 weeks.
GMT+3 Great Madagascar Tours - Day Tours的点评
点评：Unresolved Refund and Lack of Communication
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Update – October 2, 2026
Unfortunately, there has still been no meaningful progress regarding the refund.
Over the past weeks, I have repeatedly been given different explanations and promised updates or action by certain dates, but those timelines have passed again and again without any concrete resolution.
This has become extremely frustrating and deeply disappointing.
I am simply asking GMT+3 to clearly confirm the refund amount, any reasonable deductions and their basis, and the actual payment date.
As of October 2, I still have not received a clear refund calculation, a confirmed payment date, or the refund itself.
After giving the company plenty of time and patience, being repeatedly left waiting has seriously damaged my trust in GMT+3.
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Our group paid EUR 19,690 to GMT+3 for a tour in July 2026. Due to flight disruptions, the itinerary was changed and many prepaid services, including most domestic flights, were not used.
Nearly two months have now passed. Despite repeated follow-ups, GMT+3 has still not provided a complete cost breakdown, confirmed refund amount, or payment date.
We understand that unexpected itinerary changes can happen. Our concern is the prolonged lack of transparency and communication afterward. We hope this matter can be resolved fairly and promptly, and I will update this review if it is resolved.
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Update – October 2, 2026
Unfortunately, there has still been no meaningful progress regarding the refund.
Over the past weeks, I have repeatedly been given different explanations and promised updates or action by certain dates, but those timelines have passed again and again without any concrete resolution.
This has become extremely frustrating and deeply disappointing.
I am simply asking GMT+3 to clearly confirm the refund amount, any reasonable deductions and their basis, and the actual payment date.
As of October 2, I still have not received a clear refund calculation, a confirmed payment date, or the refund itself.
After giving the company plenty of time and patience, being repeatedly left waiting has seriously damaged my trust in GMT+3.
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Our group paid EUR 19,690 to GMT+3 for a tour in July 2026. Due to flight disruptions, the itinerary was changed and many prepaid services, including most domestic flights, were not used.
Nearly two months have now passed. Despite repeated follow-ups, GMT+3 has still not provided a complete cost breakdown, confirmed refund amount, or payment date.
We understand that unexpected itinerary changes can happen. Our concern is the prolonged lack of transparency and communication afterward. We hope this matter can be resolved fairly and promptly, and I will update this review if it is resolved.
翻译：未解决的退款问题与沟通缺失
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更新——2026年10月2日
遗憾的是，退款事宜仍无任何实质性进展。
在过去的几周里，我多次得到各种不同的解释，对方也承诺会在特定日期前给出更新或采取行动，但这些期限一次次过去，却依旧没有任何实质性的解决方案。
这种情况实在令人极其沮丧与失望。
我只是希望GMT+3能明确确认退款的具体金额。所有合理的扣款项目及其依据，以及实际的退款日期。
截至10月2日，我仍未收到明确的退款计算明细、确定的付款日期，甚至连退款都尚未收到。
在给了该公司充足的时间和耐心之后，屡屡让我空等的结果严重损害了我对GMT+3的信任。
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我们团组为2026年7月的行程向GMT+3支付了19,690欧元。由于航班出现变动，行程也作了调整，许多预先支付的服务费用，包括大部分国内航班费用，也因此无法使用。两个月几乎过去了。尽管我们多次催促，GMT+3至今仍未提供完整的费用明细、确认的退款金额以及付款日期。
我们理解行程可能会出现意外变动。但我们担心的是事后在信息透明度和沟通方面的长期缺失。希望此事能得到公平且迅速的解决；一旦问题解决，我会更新此评价。
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更新——2026年10月2日
遗憾的是，退款事宜仍无任何实质性进展。
在过去的几周里，我多次得到各种不同的解释，对方也承诺会在特定日期前给出更新或采取行动，但这些期限一次次过去，却依旧没有任何实质性的解决方案。
这种情况实在令人极其沮丧与失望。
我只是希望GMT+3能明确确认退款的具体金额。所有合理的扣款项目及其依据，以及实际的退款日期。
截至10月2日，我仍未收到明确的退款计算明细、确定的付款日期，甚至连退款都尚未收到。
在给了该公司充足的时间和耐心之后，屡屡让我空等的结果严重损害了我对GMT+3的信任。
----
我们团组为2026年7月的行程向GMT+3支付了19,690欧元。由于航班出现变动，行程也作了调整，许多预先支付的服务费用，包括大部分国内航班费用，也因此无法使用。两个月几乎过去了。尽管我们多次催促，GMT+3至今仍未提供完整的费用明细、确认的退款金额以及付款日期。
我们理解行程可能会出现意外变动。但我们担心的是事后在信息透明度和沟通方面的长期缺失。希望此事能得到公平且迅速的解决；一旦问题解决，我会更新此评价。
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