点评:The spa has so much potential but based on the experience we had, I wont be back. When you are paying this much for accommodations, there is an expectation on the services which did not get met.
**For people that are staying on site in the cottages** You only receive 2 spa passes and are not allowed to come and go to your cottage. If you leave, you have to pay $68 per person to re-enter. There is only a small bistro onsite with ready made food (pre packaged sandwiches, etc) so you will need to choose which time frame you go, as staying all day and eating on site isn't really possible.
ex. If you arrive Friday for the weekend, you have two entry passes. You could go friday night, then saturday morning but would need to pay for saturday evening and sundays passes added an additional $272 onto your weekend cost.
-You also have to pay for your robe rental, I have never been to any nordic spa that your robe is not included with your day pass, and especially if you are staying on site.
-They have a nice fire pit amongst the cottages but fire wood is not included
- The sheets were some sort of flannel and were very scratchy and not comfortable.
-The pools (although chlorine not salt) are nice but nothing out of the ordinary of a regular backyard pool. I was looking forward to the river cold plunge but the metal piece you are meant to stand on and hang on to is super rusty and felt unsafe.
-We arrived late at night with minimal instructions on how to find our cottage, the number was not lit up so we didn't know for sure which cottage was ours, we ended up looking in the door window and only entered because it looked empty. There was a contract on the coffee table, with a note saying we were to bring it to the front desk by 10 a.m. When we checked out, I asked for a copy of the contract and had to argue with the staff to provide a copy. After how penny-pinching the place seemed to be, I wanted to make sure we did the full list of things required prior to checking out which includes taking all the garbage to the bins at the other end of the property, doing all dishes, cleaning the fridge and floors, basically cleaning the entire cottage.
I feel like they are trying to have a luxury upscale spa but treating the people that go there like they are renting an Airbnb or going camping (which I also do and love but the price point is very different). It very much seems like the owners are being very cheap in every and any way possible. I attempted to speak with the owner to share some feedback and he said "that if that's how you feel, then you are not the type of customer I want to have at my spa". I have been to several Nordic spas in the world, travel often and have never had an experience like this.
Maybe if we had only gone for the day things would have been different but after everything that happened and the way the owner spoke to me, I could not give more than a 1 star.
翻译:水疗中心有很大的潜力,但根据我们的经验,我不会回来。当您为住宿支付这么多费用时,对服务的期望并未得到满足。
**对于住在小屋内的人** 您只会收到 2 张水疗通行证,并且不允许进出您的小屋。如果离开,则需支付每人 68 美元才能重新进入。现场只有一家小酒馆,提供现成食物(预包装的三明治等),因此您需要选择去的时间范围,因为一整天都呆在现场并在现场吃饭是不可能的。
前任。如果您周五抵达周末,您将拥有两张入境通行证。您可以周五晚上去,然后周六早上去,但需要支付周六晚上和周日的通行证,周末费用会增加 272 美元。
-您还必须支付长袍租金,我从来没有去过任何北欧水疗中心,您的长袍不包含在您的日通票中,尤其是如果您住在现场的话。
-他们在小屋中有一个漂亮的火坑,但不包括柴火
- 床单是某种法兰绒的,非常粗糙而且不舒服。
- 游泳池(虽然是氯而不是盐)很不错,但与普通后院游泳池没什么不同。我本来期待着河流的寒冷骤降,但你应该站立和抓住的金属件已经生锈了,感觉不安全。
-我们在深夜到达,只收到了关于如何找到我们小屋的最少说明,号码没有亮起,所以我们不确定哪间小屋是我们的,最后我们在门窗里看了看,只是进去了,因为它看起来是空的。茶几上有一份合同,上面写着要在上午10点之前带到前台。退房时,我要了一份合同副本,不得不与工作人员争执要提供一份。在这个地方看起来是多么的吝啬之后,我想确保我们在退房之前完成了所需的完整清单,其中包括将所有垃圾放入酒店另一端的垃圾箱,洗碗,清洁冰箱和地板,基本上清洁了整个小屋。
我觉得他们正在尝试拥有一个豪华的高档水疗中心,但对待去那里的人就像他们租用爱彼迎或去露营一样(我也这样做并且喜欢,但价格点非常不同)。看起来业主们在各个方面都非常便宜。我试图与店主交谈以分享一些反馈,他说“如果这就是你的感受,那么你不是我想要在我的水疗中心拥有的那种顾客”。我去过世界上好几个北欧水疗中心,经常旅行,但从未有过这样的体验。
也许如果我们只去一天,事情就会有所不同,但在发生了这一切之后,以及店主对我说话的方式,我只能给一颗星。