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Rude Staff
Chukka的点评
点评：Absolutely appalling customer service.
One of my very first interactions with a member of staff was being called “dunce, yuh fu.” I was shocked and extremely disappointed to be spoken to this way by someone representing Chukka. As a paying customer, I expect basic respect and professionalism not insults from staff.
The staff member involved was wearing all black and was working in the gift shop area. I also had a witness present who heard the interaction.
To make matters worse, the service was incredibly slow. Staff showed very little urgency, and there seemed to be no sense of organisation or care for guests waiting around. The poor service, combined with being insulted by a staff member, completely ruined the start of my morning.
This behaviour is unacceptable. Guests come to Chukka to have a positive experience, not to be disrespected and made to feel unwelcome. Management needs to seriously address the attitude and customer service standards being shown by some members of staff.
One of my very first interactions with a member of staff was being called “dunce, yuh fu.” I was shocked and extremely disappointed to be spoken to this way by someone representing Chukka. As a paying customer, I expect basic respect and professionalism not insults from staff.
The staff member involved was wearing all black and was working in the gift shop area. I also had a witness present who heard the interaction.
To make matters worse, the service was incredibly slow. Staff showed very little urgency, and there seemed to be no sense of organisation or care for guests waiting around. The poor service, combined with being insulted by a staff member, completely ruined the start of my morning.
This behaviour is unacceptable. Guests come to Chukka to have a positive experience, not to be disrespected and made to feel unwelcome. Management needs to seriously address the attitude and customer service standards being shown by some members of staff.
翻译：极其糟糕的客户服务。
我最初与工作人员的交流之一，就是被对方称作“笨蛋，蠢货”。听到Chukka的代表这样对我说话，我感到非常震惊与失望。作为付费客户，我期望得到最基本的尊重与专业对待，而不是工作人员的辱骂。
涉事工作人员身穿全黑服装，当时在礼品店区域工作。当时还有其他人在场，他们也听到了这段对话。
更糟糕的是。服务极其缓慢。工作人员毫无紧迫感可言，整个服务过程也毫无条理可言，完全不顾及等候的客人的感受。糟糕的服务，再加上遭到工作人员的辱骂，彻底毁了我一上午的好心情。
这种行为绝不能接受。客人光顾Chukka是为了获得愉快的体验，而不是为了遭受不尊重或被冷落。管理层必须严肃对待部分员工的表现态度以及客户服务水平。
我最初与工作人员的交流之一，就是被对方称作“笨蛋，蠢货”。听到Chukka的代表这样对我说话，我感到非常震惊与失望。作为付费客户，我期望得到最基本的尊重与专业对待，而不是工作人员的辱骂。
涉事工作人员身穿全黑服装，当时在礼品店区域工作。当时还有其他人在场，他们也听到了这段对话。
更糟糕的是。服务极其缓慢。工作人员毫无紧迫感可言，整个服务过程也毫无条理可言，完全不顾及等候的客人的感受。糟糕的服务，再加上遭到工作人员的辱骂，彻底毁了我一上午的好心情。
这种行为绝不能接受。客人光顾Chukka是为了获得愉快的体验，而不是为了遭受不尊重或被冷落。管理层必须严肃对待部分员工的表现态度以及客户服务水平。
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