点评:We visited the restaurant with our family which included a two year old. It took over an hour for our food to be served. We were asked three times by staff , including the owner, what we had ordered as some customers could not be located once their order was ready. My husband asked a member of staff what the delay was with our food and we were subsequently approached by a front of house employee who said that she had come to apologise but we could not speak to her, only the manager! I was served a sandwich which had been made with stale bread and a very limp looking salad. This had to be sent back. My daughter ordered chicken fillets with chilli sauce which was missing. The fish was dry and lukewarm but by that stage we were so hungry it was just eaten. We were told the delay was caused by them having to wait for the fryers as we had ordered chicken, fish and child’s fish goujons. The owner told us they were busier than usual ( it was during school holidays!) and the play park was closed.
Another employee came to apologise and offered us extra drinks as these had been consumed whilst we were waiting. A reduction on the bill should have been offered, particularly as the owner was aware.
It was a very disappointing experience and we certainly won’t be back. We have a great deal of experience of eating out locally and this has to rate as the poorest we have ever experienced.
翻译:我们带着家人(包括一个两岁的孩子)来到这家餐厅。我们的食物等了一个多小时才上桌。包括店主在内的工作人员三次询问我们点了什么,因为有些顾客的订单准备好后找不到他们。我丈夫问一名工作人员我们的食物为什么迟迟没有上桌,随后一名前台员工走过来,说她是来道歉的,但我们无法和她说话,只能和经理说话!他们给我端上了一份三明治,是用不新鲜的面包和一份看起来软塌塌的沙拉做成的。这道菜必须退回去。我女儿点了鸡肉片和辣椒酱,但没上。鱼又干又不热,但那时我们太饿了,所以就吃掉了。他们告诉我们,迟迟上桌是因为他们不得不等待炸锅,因为我们点了鸡肉、鱼和儿童鱼柳。店主告诉我们,他们比平时忙(当时是学校假期!),游乐园也关门了。
另一名员工过来向我们道歉,并给我们提供了额外的饮料,因为这些饮料在我们等待的时候已经被喝光了。应该提供账单折扣,尤其是老板知道这一点。
这是一次非常令人失望的经历,我们肯定不会再来了。我们在当地外出就餐方面有很多经验,而这次是我们经历过的最糟糕的一次。