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syrd2018
Unfair treatment and inconsistent policy enforcement at Milton Keynes
Gulliver's Land的点评
点评：During my visit to Gulliver’s Kingdom Milton Keynes, I experienced what I consider to be unfair and inconsistent treatment by staff.
I was refused entry with a pull cart trolley. However, at the same time, another visitor was clearly allowed inside the park using a similar pull cart trolley. I have photographic evidence of this.
There was no meaningful difference between the two. My trolley is comparable in size and function to those allowed, including standard pushchairs. The explanation provided by staff, including the on-site retail manager (David), was inconsistent and did not justify treating customers differently under the same conditions.
This raises serious concerns regarding:
• Inconsistent application of site rules
• Unequal treatment of customers in identical circumstances
• Lack of clear and transparent policy enforcement
Under basic consumer fairness principles, policies should be applied consistently and not subjectively. In this case, the decision-making appeared arbitrary and resulted in me being treated differently without valid justification.
This caused unnecessary disruption and frustration during my visit.
I would expect Gulliver’s Kingdom to:
• Clearly define and communicate their policy regarding trolleys
• Ensure staff apply rules consistently to all visitors
• Address how this situation was handled on site
I have retained evidence of the inconsistency and will be pursuing this matter further if required.
I was refused entry with a pull cart trolley. However, at the same time, another visitor was clearly allowed inside the park using a similar pull cart trolley. I have photographic evidence of this.
There was no meaningful difference between the two. My trolley is comparable in size and function to those allowed, including standard pushchairs. The explanation provided by staff, including the on-site retail manager (David), was inconsistent and did not justify treating customers differently under the same conditions.
This raises serious concerns regarding:
• Inconsistent application of site rules
• Unequal treatment of customers in identical circumstances
• Lack of clear and transparent policy enforcement
Under basic consumer fairness principles, policies should be applied consistently and not subjectively. In this case, the decision-making appeared arbitrary and resulted in me being treated differently without valid justification.
This caused unnecessary disruption and frustration during my visit.
I would expect Gulliver’s Kingdom to:
• Clearly define and communicate their policy regarding trolleys
• Ensure staff apply rules consistently to all visitors
• Address how this situation was handled on site
I have retained evidence of the inconsistency and will be pursuing this matter further if required.
翻译：在游览米尔顿凯恩斯格列佛王国期间，我遭遇了我认为不公平且前后矛盾的待遇。
我被拒绝携带手推车入园。然而，与此同时，另一位游客却被允许携带类似的手推车进入园区。我有照片为证。
两者之间并无实质性区别。我的手推车在尺寸和功能上与允许入园的手推车（包括标准婴儿车）相当。包括现场零售经理（大卫）在内的工作人员给出的解释前后矛盾，无法解释在相同情况下区别对待不同游客的合理性。
这引发了以下严重担忧：
• 园区规则执行不一致
• 在相同情况下对游客区别对待
• 缺乏清晰透明的政策执行
根据基本的消费者公平原则，政策的执行应当一致，而非主观臆断。在本案例中，工作人员的决策似乎带有随意性，导致我在没有任何正当理由的情况下受到区别对待。
这给我的游览造成了不必要的干扰和困扰。
我希望格列佛王国能够：
• 明确制定并公布其关于手推车的规定
• 确保工作人员对所有游客一视同仁地执行相关规定
• 说明现场是如何处理此事的
我已经保留了相关证据，如有必要，我会继续跟进此事。
我被拒绝携带手推车入园。然而，与此同时，另一位游客却被允许携带类似的手推车进入园区。我有照片为证。
两者之间并无实质性区别。我的手推车在尺寸和功能上与允许入园的手推车（包括标准婴儿车）相当。包括现场零售经理（大卫）在内的工作人员给出的解释前后矛盾，无法解释在相同情况下区别对待不同游客的合理性。
这引发了以下严重担忧：
• 园区规则执行不一致
• 在相同情况下对游客区别对待
• 缺乏清晰透明的政策执行
根据基本的消费者公平原则，政策的执行应当一致，而非主观臆断。在本案例中，工作人员的决策似乎带有随意性，导致我在没有任何正当理由的情况下受到区别对待。
这给我的游览造成了不必要的干扰和困扰。
我希望格列佛王国能够：
• 明确制定并公布其关于手推车的规定
• 确保工作人员对所有游客一视同仁地执行相关规定
• 说明现场是如何处理此事的
我已经保留了相关证据，如有必要，我会继续跟进此事。
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