点评:Had a split stay in 2 different rooms but wasn't told this would be the case when booking. On the day of moving to another room we had to leave one room and not let in to the other until it was clean. The inconvenience of packing and unpacking again along with having groceries that needed to be in a refrigerator was very inconvenient. This caused us to lose a half day of our 4 day vacation and 4 hours of our beach chair umbrella rental. Later that day we came back to the unit to find out personal belongings had been moved from one bedroom to another and the second bedroom door was locked. Upon questioning front desk staff they had no knowledge of why this happened and did not offer to let us back in the second bedroom. We asked the front desk several questions throughout our stay and we're always told we would get a return phone call back and never did. We had no housekeeping services for fresh towels or trash pickup. When trying to reach for golf cart service we called several times and no one ever answered. The breakfast on site was really bad, especially for the price. The property and beach front were nice but not worth the experience of this overpriced poorly managed complex. No compensation was offered for any inconvenience, and that's fine but a valid explanation would have been nice. I 100%, do not recommend this resort.
翻译:入住了两个不同的房间,但预订时并未告知。换房间的那天,我们不得不离开一个房间,直到打扫干净后才能进入另一个房间。打包和重新打包行李的麻烦,加上需要冷藏的杂货,实在是太不方便了。这导致我们4天的假期损失了半天,还浪费了4个小时的沙滩椅遮阳伞租赁时间。当天晚些时候,我们回到房间时发现,个人物品被从一个卧室挪到了另一个卧室,而且第二个卧室的门也锁上了。我们询问了前台工作人员,他们完全不知道为什么会发生这种情况,也没有主动让我们回到第二个卧室。入住期间,我们问了前台好几个问题,前台总是说会回电,但从来没回过。我们没有客房清洁服务,没有提供干净毛巾或垃圾清运服务。我们想叫几个高尔夫球车服务,但一直没人接。酒店内的早餐非常糟糕,尤其是考虑到这个价格。酒店和海滩都不错,但体验如此价格过高、管理不善的度假村,实在不值得。酒店没有提供任何不便补偿,这还好,但如果能给出合理的解释就更好了。我100%不推荐这家度假村。