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Ashleigh L
Concerning Customer Service Failures and Distressing Interaction in Store
Lollipops & Ladybirds的点评
点评：I’m leaving this review because instead of resolving my issue, Ceri blocked me on her business Facebook page — which says everything about her professionalism and who was actually in the wrong.
I first contacted the shop on 17th September about replacing the smashed glass on my bauble. Not once was I told I’d have to wait for a full allocation. If replacements were ordered, why wasn’t I allocated one? And if they weren’t, why wasn’t I offered one from that order after waiting months?
I tried calling over six times before Christmas with no answer, so I went to the shop to avoid any more miscommunication. When I finally got through on the phone, I said I’d be there in five minutes — while I was already driving there anyway — yet Ceri claimed this made her “anxious.” Meanwhile, she wasn’t doing anything to help me, and even said the situation would “affect her Christmas.” What about my Christmas? I was the one left without my sentimental bauble and without any communication.
This all happened in front of my 6‑year‑old, while she walked away from me mid‑conversation and refused to help. I left upset, anxious, and feeling unwelcome to ever return. I didn’t even feel comfortable mentioning my tarnished necklace after how I was treated.
Blocking a customer instead of fixing the problem is not customer service. It’s avoidance and unprofessionalism. Customers deserve far better.
I first contacted the shop on 17th September about replacing the smashed glass on my bauble. Not once was I told I’d have to wait for a full allocation. If replacements were ordered, why wasn’t I allocated one? And if they weren’t, why wasn’t I offered one from that order after waiting months?
I tried calling over six times before Christmas with no answer, so I went to the shop to avoid any more miscommunication. When I finally got through on the phone, I said I’d be there in five minutes — while I was already driving there anyway — yet Ceri claimed this made her “anxious.” Meanwhile, she wasn’t doing anything to help me, and even said the situation would “affect her Christmas.” What about my Christmas? I was the one left without my sentimental bauble and without any communication.
This all happened in front of my 6‑year‑old, while she walked away from me mid‑conversation and refused to help. I left upset, anxious, and feeling unwelcome to ever return. I didn’t even feel comfortable mentioning my tarnished necklace after how I was treated.
Blocking a customer instead of fixing the problem is not customer service. It’s avoidance and unprofessionalism. Customers deserve far better.
翻译：我之所以写这篇评论，是因为Ceri非但没有解决我的问题，反而把我拉黑了——这充分说明了她的职业操守，也暴露了谁才是真正的错方。
我9月17日第一次联系这家店，询问更换我圣诞装饰球上碎玻璃的问题。他们从未告诉我需要等全部货源到位。如果已经订购了替换件，为什么没有给我分配一个？如果没有订购，为什么我等了几个月后，他们没有从之前的订单中给我一个？
圣诞节前我打了六次电话都没人接，为了避免进一步的沟通误会，我决定亲自去店里。好不容易接通了电话，我说我五分钟就到——反正我当时也在开车过去——Ceri却说这让她“焦虑”。与此同时，她根本没有采取任何措施来帮助我，甚至还说这件事会“影响她的圣诞节”。那我的圣诞节呢？最终失去我珍藏的圣诞装饰球，而且没有任何沟通的人。
这一切都发生在我6岁孩子的面前，她一边和我说话，一边走开，拒绝帮忙。我离开时既生气又焦虑，感觉以后再也不想来了。经历了那样的对待，我甚至都不好意思再提我那条被弄脏的项链。
把顾客拉黑而不是解决问题，这根本不是客户服务，而是逃避和不专业的表现。顾客理应得到更好的服务。
我9月17日第一次联系这家店，询问更换我圣诞装饰球上碎玻璃的问题。他们从未告诉我需要等全部货源到位。如果已经订购了替换件，为什么没有给我分配一个？如果没有订购，为什么我等了几个月后，他们没有从之前的订单中给我一个？
圣诞节前我打了六次电话都没人接，为了避免进一步的沟通误会，我决定亲自去店里。好不容易接通了电话，我说我五分钟就到——反正我当时也在开车过去——Ceri却说这让她“焦虑”。与此同时，她根本没有采取任何措施来帮助我，甚至还说这件事会“影响她的圣诞节”。那我的圣诞节呢？最终失去我珍藏的圣诞装饰球，而且没有任何沟通的人。
这一切都发生在我6岁孩子的面前，她一边和我说话，一边走开，拒绝帮忙。我离开时既生气又焦虑，感觉以后再也不想来了。经历了那样的对待，我甚至都不好意思再提我那条被弄脏的项链。
把顾客拉黑而不是解决问题，这根本不是客户服务，而是逃避和不专业的表现。顾客理应得到更好的服务。
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