点评:This was a bad experience. We booked ahead of time for a specified time. When we arrived the queue was so long that we were told we would have to wait 35 minutes. We were told that this happens frequently! We had another appointment scheduled for afterwards so could not wait that long. I have problems standing and there was nowhere that I could sit and the staff did not try to accommodate me. We asked for our money back and were refused because we had booked through a "third party". Obviously, Skydeck has an economic relationship with this company (they collect money from them after all) but they refused to refund our visit. I was given the name and phone number of the general manager to call. I tried four times and was unable to get through. This was very bad customer service and very poor response by the staff - it may not have been their fault but they should be empowered to treat customers with courtesy and respect. I would not recommend a visit to this site unless you are prepared for long waits.
翻译:这是一次糟糕的体验。我们提前预订了指定时间。当我们到达时,队列太长了,我们被告知必须等待 35 分钟。我们被告知这种情况经常发生!我们之后安排了另一个约会,所以不能等那么久。我站着很困难,没有地方可以坐,工作人员也没有试图满足我。我们要求退款,但被拒绝了,因为我们是通过“第三方”预订的。显然,Skydeck 与这家公司有经济关系(毕竟他们从他们那里收钱),但他们拒绝退还我们的费用。我得到了总经理的姓名和电话号码。我试了四次,但无法接通。这是非常糟糕的客户服务和员工的非常差的响应 - 这可能不是他们的错,但他们应该有权以礼貌和尊重的态度对待客户。除非您准备好长时间等待,否则我不会建议您访问此网站。