下载App
资质规则
旅行
账户
Elizabeth S
What you should know before purchasing jewellery at Catherine Best
Catherine Best的点评
点评：I am posing a review of a recent bad customer service I experienced with Catherine Best Jersey I purchased a silver snake chain and pendant less than two years ago which I wore very infrequently (about two days a month keeping it in its original box) yet the chain snapped right where the pendant sits which was disappointing for a high-end luxury brand, one would expect the jewellery to be durable and of satisfactory quality.
When I returned to the Catherine Best shop with the broken chain & pendant to highlight the problem I was somewhat shocked with the unhelpful customer service received.
The staff members tone was very dismissive towards me suggestig that I had been rough with the chain & basically blaming me for the cause of the chain braking!
When I totally denied this explaining again how I had cared for it & the chain was only under two years old ,I was advised by both the shop assistant & manager that they would speak with the owner & get back to me the following week on her return from holidays.
I did not receive a response & after two weeks I contacted them to be told that the chain broke due to "natural wear and tear" & would not be replaced which I feel is totally unacceptable for a rarely worn item purchased under two years.
I then sent a formal letter to the company giving them the opportunity to resolve this amicably, & to replace my broken snake chain but they have completely ignored it.
Catherine Best promote themselves as an internationally acclaimed high quality luxury fine jewellery designer with friendly staff creating an unforgettebale experience for all customers (certainly not true in my experience!)
Under the Supply of Goods and Services (Jersey) Law 2009, items must be of satisfactory quality and reasonably durable.
When I returned to the Catherine Best shop with the broken chain & pendant to highlight the problem I was somewhat shocked with the unhelpful customer service received.
The staff members tone was very dismissive towards me suggestig that I had been rough with the chain & basically blaming me for the cause of the chain braking!
When I totally denied this explaining again how I had cared for it & the chain was only under two years old ,I was advised by both the shop assistant & manager that they would speak with the owner & get back to me the following week on her return from holidays.
I did not receive a response & after two weeks I contacted them to be told that the chain broke due to "natural wear and tear" & would not be replaced which I feel is totally unacceptable for a rarely worn item purchased under two years.
I then sent a formal letter to the company giving them the opportunity to resolve this amicably, & to replace my broken snake chain but they have completely ignored it.
Catherine Best promote themselves as an internationally acclaimed high quality luxury fine jewellery designer with friendly staff creating an unforgettebale experience for all customers (certainly not true in my experience!)
Under the Supply of Goods and Services (Jersey) Law 2009, items must be of satisfactory quality and reasonably durable.
翻译：我想对最近在Catherine Best Jersey遭遇的糟糕客户服务作一番评价。不到两年前，我购买了一条银色蛇链以及配套的吊坠，不过我很少佩戴（每月大约只戴两天，平时都把它保存在原装盒中）。然而，就在吊坠所在的位置，链子竟然断了。对于一个高端奢侈品牌而言，这种情况实在令人失望；人们本期望其珠宝产品既耐用又能符合应有的质量标准。当我带着损坏的链子和吊坠回到Catherine Best店以说明问题时，所受到的冷漠服务让我颇为震惊。
店员的态度极为轻蔑，暗示是我使用不当才导致链子损坏，实际上是在把链子断裂的责任归咎于我！
我断然否认了这一点，并再次解释自己一直悉心保养，而且这条链子使用还不到两年而已。店员和经理都告诉我，他们会与店主沟通，并在店主度假归来的下周给我回复。
但我并未收到任何回复。两周后我再次联系他们，得到的答复是链子因“正常磨损”而断裂，因此不会予以更换。对于一件购买不到两年且几乎没怎么用过的商品而言，这样的处理结果实在令人无法接受。
随后我给该公司寄去了一封正式函件，希望他们能妥善处理此事。我联系了他们，希望更换损坏的蛇形链，但他们完全置之不理。
Catherine Best自称是国际知名的优质奢侈珠宝设计师，拥有亲切友善的员工团队，能为所有顾客带来难忘的体验（以我的经历来看，这绝对不是事实！）。
根据《2009年泽西岛商品与服务供应法》，所售商品必须具备令人满意的质量且具备合理的耐用性。
店员的态度极为轻蔑，暗示是我使用不当才导致链子损坏，实际上是在把链子断裂的责任归咎于我！
我断然否认了这一点，并再次解释自己一直悉心保养，而且这条链子使用还不到两年而已。店员和经理都告诉我，他们会与店主沟通，并在店主度假归来的下周给我回复。
但我并未收到任何回复。两周后我再次联系他们，得到的答复是链子因“正常磨损”而断裂，因此不会予以更换。对于一件购买不到两年且几乎没怎么用过的商品而言，这样的处理结果实在令人无法接受。
随后我给该公司寄去了一封正式函件，希望他们能妥善处理此事。我联系了他们，希望更换损坏的蛇形链，但他们完全置之不理。
Catherine Best自称是国际知名的优质奢侈珠宝设计师，拥有亲切友善的员工团队，能为所有顾客带来难忘的体验（以我的经历来看，这绝对不是事实！）。
根据《2009年泽西岛商品与服务供应法》，所售商品必须具备令人满意的质量且具备合理的耐用性。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
