Facial piercings and not correct information on there website
Zip World London At Arcelormittal Orbit的点评
点评:We booked this experiance on the day after traveling 45 minuets to the site. We paid on the gate and went up to the floor to take part in the slide, we watched the video and then was told my parter could not take part due to her facial piercings unles she can remove them but it does not state this anywhere online and the women on the desk said she forgot about the rule as it was new and we would need to call up for a refund and gave me the details. I do believe this information should be in there website with all the information about age, weight, clothes to be worn. Thankfully I called as I was outside the site as I ws informed they could not refund us over the phone and i needed to go back inside to get a refund. On the phone I explained the upset of traveling 45 minuets to the site paying at the site then going up to be told we couldn't as she couldn't remove all her facial piercings which was her nose ring. Just a warning for anyone looking to go that all facial piercings need removed!!
翻译:我们预订了这个体验项目,当天驱车45分钟到达目的地。我们在门口付款后,来到滑梯层准备体验,观看了相关视频后,工作人员告知我的同伴由于脸上的穿孔饰品(包括鼻环)无法参与,除非她能摘掉。但网上并没有任何相关信息,前台的女士说她忘记了这条规定,因为这是新推出的,我们需要打电话申请退款,并给了我联系方式。我认为这项规定应该和年龄、体重、着装要求等其他信息一起放在他们的网站上。幸好我在外面打电话,因为对方告诉我电话里不能退款,需要我进去办理。我在电话里解释了我们有多失望:驱车45分钟到达目的地,付款后才被告知不能玩,因为她无法摘掉所有的穿孔饰品,包括鼻环。在此提醒所有计划前往的人,务必摘掉所有脸上的穿孔饰品!