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Mitchell S
Almost Missed Getting Back to Our Ship!!!
Cozumel Cruise Excursions - Private Tours的点评
点评：First of all, I want to say that the snorkeling part of the experience was great. We saw a lot of wildlife and had a great time. With that being said, there were some pretty big issues with our experience:
1: They do NOT accept credit cards. Even though the website says that they accept cash or credit cards, when we got there we were told that they do NOT accept credit cards. We did not bring enough cash. But thankfully we were able to pay with PayPal instead.
2: The group size was not intimate. When we booked the tour it said it would be a smaller sized group. However, our boat was completely full and had over 30 people on it. It was a very squished feel the entire time we were in the boat.
3: The title of my review and the biggest issue - we almost missed making it back to our cruise ship in time! Our tour was supposed to start at 10:30am, however, it started after 11:00am because we had to wait for more people to arrive to join. The company guarantees that you will make it back to your cruise ship on time. We were supposed to be back on our ship by 3:30pm. The snorkel boat didn’t even make it back to the port until after 3:30pm. Then we still had to wait on the shuttle to take us back to the cruise pier. We finally got to the pier and ran as fast as we could to make it back to our ship, because it was about to leave. A Carnival employee actually called us to see where we were and told us that they were getting ready to leave. Thankfully they held the boat back for us. But it was extremely stressful.
As I mentioned in the beginning, the snorkel part of the experience was so much fun! But the fact that we nearly missed our cruise really overshadowed the whole experience for us.
1: They do NOT accept credit cards. Even though the website says that they accept cash or credit cards, when we got there we were told that they do NOT accept credit cards. We did not bring enough cash. But thankfully we were able to pay with PayPal instead.
2: The group size was not intimate. When we booked the tour it said it would be a smaller sized group. However, our boat was completely full and had over 30 people on it. It was a very squished feel the entire time we were in the boat.
3: The title of my review and the biggest issue - we almost missed making it back to our cruise ship in time! Our tour was supposed to start at 10:30am, however, it started after 11:00am because we had to wait for more people to arrive to join. The company guarantees that you will make it back to your cruise ship on time. We were supposed to be back on our ship by 3:30pm. The snorkel boat didn’t even make it back to the port until after 3:30pm. Then we still had to wait on the shuttle to take us back to the cruise pier. We finally got to the pier and ran as fast as we could to make it back to our ship, because it was about to leave. A Carnival employee actually called us to see where we were and told us that they were getting ready to leave. Thankfully they held the boat back for us. But it was extremely stressful.
As I mentioned in the beginning, the snorkel part of the experience was so much fun! But the fact that we nearly missed our cruise really overshadowed the whole experience for us.
翻译：首先，我想说浮潜体验非常棒。我们看到了很多野生动物，玩得很开心。但话虽如此，这次体验也存在一些比较严重的问题：
1：他们不接受信用卡。虽然网站上说他们接受现金或信用卡，但我们到了之后却被告知他们不接受信用卡。我们带的现金不够。不过还好，我们最终可以用PayPal付款。
2：团队规模太大，感觉不够私密。我们预订的时候说会是小团。然而，我们的船却挤满了人，超过30人。在船上的时候，我们一直都感觉很拥挤。
3：这也是我评论的标题，也是最大的问题——我们差点错过了返回游轮的时间！我们的行程原本应该在上午10:30开始，但是因为要等更多人加入，所以直到11:00之后才开始。公司保证您能准时返回邮轮。我们原本应该在下午3:30之前回到船上。但浮潜船直到3:30之后才回到港口。之后我们还要等摆渡车才能回到邮轮码头。好不容易到了码头，我们拼命奔跑，想赶回邮轮，因为船马上就要开走了。一位嘉年华邮轮公司的工作人员打电话来询问我们的位置，并告诉我们船即将启航。幸好他们为我们保留了船。但这过程真是太煎熬了。
正如我开头提到的，浮潜体验真的非常有趣！但差点错过邮轮这件事，真的让我们对整个体验都大打折扣。
1：他们不接受信用卡。虽然网站上说他们接受现金或信用卡，但我们到了之后却被告知他们不接受信用卡。我们带的现金不够。不过还好，我们最终可以用PayPal付款。
2：团队规模太大，感觉不够私密。我们预订的时候说会是小团。然而，我们的船却挤满了人，超过30人。在船上的时候，我们一直都感觉很拥挤。
3：这也是我评论的标题，也是最大的问题——我们差点错过了返回游轮的时间！我们的行程原本应该在上午10:30开始，但是因为要等更多人加入，所以直到11:00之后才开始。公司保证您能准时返回邮轮。我们原本应该在下午3:30之前回到船上。但浮潜船直到3:30之后才回到港口。之后我们还要等摆渡车才能回到邮轮码头。好不容易到了码头，我们拼命奔跑，想赶回邮轮，因为船马上就要开走了。一位嘉年华邮轮公司的工作人员打电话来询问我们的位置，并告诉我们船即将启航。幸好他们为我们保留了船。但这过程真是太煎熬了。
正如我开头提到的，浮潜体验真的非常有趣！但差点错过邮轮这件事，真的让我们对整个体验都大打折扣。
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