点评:I am appalled by the lack of communication and direction of employees. We checked in and reserved a raft time only come to find out that we were not reserved for it. In the end, we ended up wasting over an hour and a half trying to get this figured out. Prior to that we went to the zip line area, did the training, got our gear and ended up on the zip lines only to be told we needed a reservation. While checking in, we asked the attends, Becky, if there’s anything we should know and what other reservations we needed; she told us we were all set. Further, at every turn, we ended up waiting 30 minutes to an hour to do one experience. My husband and I spent six hours there and did one event. Luckily our kids were able to participate in two experiences. To say I was disappointed would be an understatement.
翻译:我对员工缺乏沟通和指导感到非常失望。我们办理入住手续并预订了漂流时间,结果却发现根本没有预订成功。最终,我们浪费了一个半小时才弄明白这件事。在此之前,我们去了滑索区,参加了培训,领取了装备,准备体验滑索,结果却被告知需要预订。办理入住时,我们询问了工作人员贝基(Becky)是否还有什么需要注意的地方以及还需要预订哪些项目;她告诉我们一切都安排好了。此外,我们每次都要等待半小时到一个小时才能体验一个项目。我和丈夫在那里待了六个小时,却只参加了一个项目。幸运的是,我们的孩子参加了两个项目。要说我失望,那真是太轻描淡写了。