点评:We had high hopes for this company, but were let down in a big way. Overcharged us for 4 hour shuttle service to Santa Claus House and Rod's Alaskan Guide Service. The shuttle was supposed to be with us the entire time which is why they charged quoted us $700. We told the driver that we would be dog sledding from 2:30-3pm and would be done by 3:15pm. Our van was nowhere to be found. We got a hold of the driver and she says that she was told to pickup pilots from a hotel and take them to the airport. She left with all of our bags inside the van and then made us wait an entire hour...unbelievable. If we could give a lower rating, we would. No apology from the driver, no apology from the company that we had to wait even though we contracted the van to be with us the entire time. The driver then proceeded to take us to the wrong hotel. We will never do business with this company again.
翻译:我们对这家公司寄予厚望,但却大失所望。我们花了 4 个小时的时间乘坐班车前往圣诞老人之家和罗德阿拉斯加导游服务,但他们多收了我们钱。班车本应全程陪着我们,所以他们给我们报价 700 美元。我们告诉司机,我们将从下午 2:30 到 3 点乘坐狗拉雪橇,3:15 结束。我们的面包车不见了。我们联系了司机,她说她被告知要去酒店接飞行员,然后把他们送到机场。她把我们所有的行李都放在面包车里,然后让我们等了整整一个小时……难以置信。如果我们可以给出更低的评分,我们会的。司机没有道歉,公司也没有为我们不得不等待而道歉,尽管我们签约让面包车全程陪着我们。然后司机把我们带到了错误的酒店。我们再也不会和这家公司做生意了。