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Climber3109963****
Horrible customer, nasty attitude.
Mountain Valley Winery的点评
点评：Dear Management,
I wanted to share feedback regarding our recent visit to your winery this past weekend. We visited specifically because a friend in our group has been a longtime customer and has always spoken very highly of your winery. She has visited numerous times, purchased many bottles over the years, and has even hosted a wine tasting at one of our girls' nights featuring wines she previously purchased from your establishment. Based on her experiences, we were genuinely excited to visit.
Before we entered, my friend went inside to confirm that your staff could accommodate our group. She was assured there was availability, so we all came in. Upon entering, we were greeted by another employee who asked how she could help us. We explained that we were there for a wine tasting, and she directed us to the back.
She explained the tasting options—two complimentary samples, five samples for $5, or twelve samples for $10. We initially planned to purchase the 12-sample tasting to share, but she informed us that sharing was not permitted. Although we hadn't noticed the sign stating that policy, we understood and happily purchased our own tastings.
Unfortunately, that is where our experience became disappointing.
After asking which wines we wanted to try, the employee simply poured each sample without offering any information whatsoever about the wines. There was no discussion of the varietals, tasting notes, winery history, food pairings, or recommendations—none of the educational or interactive experience that typically makes wine tastings enjoyable. She appeared disengaged and looked around the room as though she had somewhere else she would rather be.
After several pours, one of my friends—the very person who had enthusiastically recommended your winery—finally asked, "Are you going to tell us about the wines?" The employee responded by saying, "Well, y'all are on the phone," which was simply untrue. None of us were on our phones or distracted, and we were there specifically to learn about and enjoy your wines.
At one point, another employee walked by offering hot pepper cheese. We asked which wine it paired best with, and the response was simply, "All of it," without any additional explanation.
Overall, this was by far the most disappointing wine tasting experience any of us have had. We expected hospitality, education, and enthusiasm about your products. Instead, we felt like an inconvenience. To make matters more uncomfortable, after providing virtually no service beyond pouring the samples, the employee placed a tip jar directly in front of us. She later complimented my appearance, calling me pretty, but that did not make up for the lack of professionalism or customer service throughout the tasting.
We wanted to share this experience because we know this is not the level of service that built your winery's reputation or inspired my friend to become such a loyal customer. We hope this feedback is taken constructively so future guests receive the engaging, welcoming wine tasting experience we were expecting.
I wanted to share feedback regarding our recent visit to your winery this past weekend. We visited specifically because a friend in our group has been a longtime customer and has always spoken very highly of your winery. She has visited numerous times, purchased many bottles over the years, and has even hosted a wine tasting at one of our girls' nights featuring wines she previously purchased from your establishment. Based on her experiences, we were genuinely excited to visit.
Before we entered, my friend went inside to confirm that your staff could accommodate our group. She was assured there was availability, so we all came in. Upon entering, we were greeted by another employee who asked how she could help us. We explained that we were there for a wine tasting, and she directed us to the back.
She explained the tasting options—two complimentary samples, five samples for $5, or twelve samples for $10. We initially planned to purchase the 12-sample tasting to share, but she informed us that sharing was not permitted. Although we hadn't noticed the sign stating that policy, we understood and happily purchased our own tastings.
Unfortunately, that is where our experience became disappointing.
After asking which wines we wanted to try, the employee simply poured each sample without offering any information whatsoever about the wines. There was no discussion of the varietals, tasting notes, winery history, food pairings, or recommendations—none of the educational or interactive experience that typically makes wine tastings enjoyable. She appeared disengaged and looked around the room as though she had somewhere else she would rather be.
After several pours, one of my friends—the very person who had enthusiastically recommended your winery—finally asked, "Are you going to tell us about the wines?" The employee responded by saying, "Well, y'all are on the phone," which was simply untrue. None of us were on our phones or distracted, and we were there specifically to learn about and enjoy your wines.
At one point, another employee walked by offering hot pepper cheese. We asked which wine it paired best with, and the response was simply, "All of it," without any additional explanation.
Overall, this was by far the most disappointing wine tasting experience any of us have had. We expected hospitality, education, and enthusiasm about your products. Instead, we felt like an inconvenience. To make matters more uncomfortable, after providing virtually no service beyond pouring the samples, the employee placed a tip jar directly in front of us. She later complimented my appearance, calling me pretty, but that did not make up for the lack of professionalism or customer service throughout the tasting.
We wanted to share this experience because we know this is not the level of service that built your winery's reputation or inspired my friend to become such a loyal customer. We hope this feedback is taken constructively so future guests receive the engaging, welcoming wine tasting experience we were expecting.
翻译：尊敬的管理层：
我想分享一下上周末我们参观贵酒庄后的感想。我们特意前来参观，是因为同行的一位朋友一直是贵酒庄的忠实顾客，她总是对酒庄赞不绝口。这些年来，她多次到访酒庄，购买了大量葡萄酒；甚至还在一次闺蜜聚会上举办了品酒会，用来品尝她从贵酒庄购买的佳酿。基于她的介绍，我们原本也对这次参观满怀期待。在我们进入之前，我的朋友先进去确认贵店的员工能否接待我们一行人。她得到肯定答复后，我们便一起进来了。一进门，另一位员工迎上来询问我们需要什么帮助。我们说明是来参加品酒活动的，她便指引我们到后面去。
她向我们介绍了几种品酒方案：可以免费品尝两样酒品；花5美元能品尝五种；花10美元则可品尝十二种。我们原本打算购买包含12种酒品的套餐来共同享用。不过她告诉我们，不允许共享品尝。虽然我们没有注意到标明此规定的标志，但我们表示理解，并欣然各自购买了品尝装。
遗憾的是，我们的体验从这时开始变得令人失望。
在询问了我们想尝试哪些葡萄酒后，工作人员只是将每种酒样倒入杯中，却完全没有提供任何关于这些酒的信息。既没有介绍葡萄品种、品鉴要点，也没有提及酒庄的历史或适配的佐餐食物。整个过程既无讲解也无建议——完全缺乏那些通常能让品酒过程变得有趣的互动环节。她显得心不在焉，目光在房间里四处游移，好似心里想着去别的地方更好。
倒了几次酒后，我的一个朋友——就是那个热情推荐贵酒庄的人——终于开口问道：“您能给我们介绍一下这些葡萄酒吗？”那位工作人员回应道：“呃，你们正在打电话呢。”可事实根本并非如此。我们所有人都没有玩手机或心不在焉，我们此行的目的就是了解并品鉴你们的葡萄酒。
中途，另一位员工走过来递上辣味奶酪。我们询问这种奶酪最适合搭配哪种葡萄酒，得到的回答仅仅是：“全部都行”，没有任何进一步的解释。
总体而言，这显然是我们所有人经历过最令人失望的品酒体验。我们原本期待能感受到热情周到的服务、专业的讲解以及对产品的满腔热情。然而事实却并非如此。我们感觉自己成了别人的负担。更让人不自在的是，这位员工除了把样品倒出来之外几乎没提供任何服务，随后还把小费罐直接放在我们面前。后来她称赞我看起来很漂亮，但这一点也弥补不了整个品酒过程中她缺乏专业素养与客户服务态度的问题。我们希望分享这次经历，因为我们知道这样的服务水平绝不可能帮贵酒庄赢得声誉，也无法让我的朋友成为如此忠实的顾客。我们希望这些反馈能被妥善采纳，这样今后的客人就能获得我们所期待的那种愉快且热情的品酒体验。
我想分享一下上周末我们参观贵酒庄后的感想。我们特意前来参观，是因为同行的一位朋友一直是贵酒庄的忠实顾客，她总是对酒庄赞不绝口。这些年来，她多次到访酒庄，购买了大量葡萄酒；甚至还在一次闺蜜聚会上举办了品酒会，用来品尝她从贵酒庄购买的佳酿。基于她的介绍，我们原本也对这次参观满怀期待。在我们进入之前，我的朋友先进去确认贵店的员工能否接待我们一行人。她得到肯定答复后，我们便一起进来了。一进门，另一位员工迎上来询问我们需要什么帮助。我们说明是来参加品酒活动的，她便指引我们到后面去。
她向我们介绍了几种品酒方案：可以免费品尝两样酒品；花5美元能品尝五种；花10美元则可品尝十二种。我们原本打算购买包含12种酒品的套餐来共同享用。不过她告诉我们，不允许共享品尝。虽然我们没有注意到标明此规定的标志，但我们表示理解，并欣然各自购买了品尝装。
遗憾的是，我们的体验从这时开始变得令人失望。
在询问了我们想尝试哪些葡萄酒后，工作人员只是将每种酒样倒入杯中，却完全没有提供任何关于这些酒的信息。既没有介绍葡萄品种、品鉴要点，也没有提及酒庄的历史或适配的佐餐食物。整个过程既无讲解也无建议——完全缺乏那些通常能让品酒过程变得有趣的互动环节。她显得心不在焉，目光在房间里四处游移，好似心里想着去别的地方更好。
倒了几次酒后，我的一个朋友——就是那个热情推荐贵酒庄的人——终于开口问道：“您能给我们介绍一下这些葡萄酒吗？”那位工作人员回应道：“呃，你们正在打电话呢。”可事实根本并非如此。我们所有人都没有玩手机或心不在焉，我们此行的目的就是了解并品鉴你们的葡萄酒。
中途，另一位员工走过来递上辣味奶酪。我们询问这种奶酪最适合搭配哪种葡萄酒，得到的回答仅仅是：“全部都行”，没有任何进一步的解释。
总体而言，这显然是我们所有人经历过最令人失望的品酒体验。我们原本期待能感受到热情周到的服务、专业的讲解以及对产品的满腔热情。然而事实却并非如此。我们感觉自己成了别人的负担。更让人不自在的是，这位员工除了把样品倒出来之外几乎没提供任何服务，随后还把小费罐直接放在我们面前。后来她称赞我看起来很漂亮，但这一点也弥补不了整个品酒过程中她缺乏专业素养与客户服务态度的问题。我们希望分享这次经历，因为我们知道这样的服务水平绝不可能帮贵酒庄赢得声誉，也无法让我的朋友成为如此忠实的顾客。我们希望这些反馈能被妥善采纳，这样今后的客人就能获得我们所期待的那种愉快且热情的品酒体验。
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