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owenc984
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ManosGoing的点评
点评：It seems Manos does not like truthful reviews and would instead try and make things our fault. We booked a Jeep Safari and were not told that although we would be driving the car ourselves we would have passengers. Review is on here from may 25.
The response from the manager is disgusting, to be clear, our issue was not the other couple who were coming in the car who were both lovely, and our issue was absolutely not the car. Which we made more than clear on the day, and for the manager to suggest otherwise is just downright lies.
When we went back to the office we did not ignore Isabella, (who also did not acknowledge us) we went to the man at the desk as he spoke to us when we went in. When you provide a service the onus is on you to acknowledge the customer, not the other way round.
If people care to look through the reviews, we are not the first to say this.
The response from this manager is absolutely disgusting.
"Hey guys! We're sorry your day didn’t go well – and that it affected the other participants too as they lost their excursion and had to reschedule. It seems you didn’t enjoy the people you were paired with, or maybe it was the car – only you know. To keep things peaceful for everyone, we all decided to refund your trip.
If you say you weren’t told about the options or tour details, then either you didn’t listen to Isabella (our tour advisor, who you totally ignored when you came back to the office), or you didn’t read your Voucher—which clearly explains everything, including how to book the Jeep privately and how seating works. We will not upload it here for ethical and privacy reasons, but we are very sure you know.
Maybe writing an Awful review was your adventure for the day, but honestly, you missed out on what could’ve been a great experience. Next time, please make sure to check what you’re booking, listen to the advisor, and read your Voucher."
The response from the manager is disgusting, to be clear, our issue was not the other couple who were coming in the car who were both lovely, and our issue was absolutely not the car. Which we made more than clear on the day, and for the manager to suggest otherwise is just downright lies.
When we went back to the office we did not ignore Isabella, (who also did not acknowledge us) we went to the man at the desk as he spoke to us when we went in. When you provide a service the onus is on you to acknowledge the customer, not the other way round.
If people care to look through the reviews, we are not the first to say this.
The response from this manager is absolutely disgusting.
"Hey guys! We're sorry your day didn’t go well – and that it affected the other participants too as they lost their excursion and had to reschedule. It seems you didn’t enjoy the people you were paired with, or maybe it was the car – only you know. To keep things peaceful for everyone, we all decided to refund your trip.
If you say you weren’t told about the options or tour details, then either you didn’t listen to Isabella (our tour advisor, who you totally ignored when you came back to the office), or you didn’t read your Voucher—which clearly explains everything, including how to book the Jeep privately and how seating works. We will not upload it here for ethical and privacy reasons, but we are very sure you know.
Maybe writing an Awful review was your adventure for the day, but honestly, you missed out on what could’ve been a great experience. Next time, please make sure to check what you’re booking, listen to the advisor, and read your Voucher."
翻译：看来Manos不喜欢真实的评价，反而试图把责任推卸给我们。我们预订了吉普车之旅，但事先并不知道虽然我们会自己驾驶，但车上还会有乘客。这条评论发布于5月25日。
经理的回复令人作呕。需要澄清的是，我们的问题并非出在同车的另一对夫妇身上（他们都很友善），也绝对不是车的问题。我们在当天已经明确说明了这一点，而经理却暗示并非如此，这完全是谎言。
当我们回到办公室时，我们并没有忽略Isabella（她也没有理会我们），而是去找了前台的那位男士，因为他之前接待了我们。提供服务，理应主动回应顾客，而不是反过来。
如果有人愿意看看其他评论，就会发现我们并非第一个提出这个问题的人。
这位经理的回复简直令人作呕。
“嗨，各位！很抱歉你们今天过得不太愉快——也影响到了其他参与者，因为他们的行程被取消，不得不重新安排。看来你们不太喜欢同车的伙伴，或者可能是车子的问题——只有你们自己知道。为了避免大家的不愉快，我们决定为你们办理退款。
如果你们说没有被告知行程选项或细节，那么要么是你们没有听从伊莎贝拉（我们的导游，你们回到办公室后完全无视了她）的讲解，要么是你们没有仔细阅读凭证——凭证上清楚地说明了一切，包括如何预订吉普车以及座位安排。出于道德和隐私方面的考虑，我们不会在这里上传凭证，但我们相信你们自己心里清楚。
也许写个差评就是你们今天的“乐趣”，但说实话，你们错过了一次原本可能很棒的体验。下次请务必仔细查看预订信息，听从导游的讲解，并仔细阅读凭证。”
经理的回复令人作呕。需要澄清的是，我们的问题并非出在同车的另一对夫妇身上（他们都很友善），也绝对不是车的问题。我们在当天已经明确说明了这一点，而经理却暗示并非如此，这完全是谎言。
当我们回到办公室时，我们并没有忽略Isabella（她也没有理会我们），而是去找了前台的那位男士，因为他之前接待了我们。提供服务，理应主动回应顾客，而不是反过来。
如果有人愿意看看其他评论，就会发现我们并非第一个提出这个问题的人。
这位经理的回复简直令人作呕。
“嗨，各位！很抱歉你们今天过得不太愉快——也影响到了其他参与者，因为他们的行程被取消，不得不重新安排。看来你们不太喜欢同车的伙伴，或者可能是车子的问题——只有你们自己知道。为了避免大家的不愉快，我们决定为你们办理退款。
如果你们说没有被告知行程选项或细节，那么要么是你们没有听从伊莎贝拉（我们的导游，你们回到办公室后完全无视了她）的讲解，要么是你们没有仔细阅读凭证——凭证上清楚地说明了一切，包括如何预订吉普车以及座位安排。出于道德和隐私方面的考虑，我们不会在这里上传凭证，但我们相信你们自己心里清楚。
也许写个差评就是你们今天的“乐趣”，但说实话，你们错过了一次原本可能很棒的体验。下次请务必仔细查看预订信息，听从导游的讲解，并仔细阅读凭证。”
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