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Poor customer service
Grosvenor Garden Centre的点评
点评：Called into cafe at 10am on one of the hottest days of the year. Queued for over 10 minutes to buy cold drinks: the only till open was alongside the row of heated counters -where several customers were complaining about the unnecessary delay in the heat. There were 9 members of staff on duty in that section with 1 member of staff intermittently managing the till. I asked another staff member why the other counter was closed with such a huge queue waiting at this one till! She informed me there wasn’t another staff member ‘trained ‘ to use the till so the whole counter was closed! Really bad management and extremely poor customer service . We were there for a couple of hours and the queues continued. None of us could face the prospect of queueing for food -which must have been cold by the time the customer finally managed to get to their table ! Staff and manager training urgently needed here!
翻译：在今年最热的日子里，我上午10点来到了一家咖啡馆。为了购买冷饮，我排了10多分钟的队：当时唯一开放的收银台就在那一排发热的操作台旁边——好几位顾客都在抱怨在这样的酷热天气里还要无谓地等待。那个区域共有9名工作人员，但只有1个人断断续续地负责收银。我询问另一位员工，为何另一排操作台处于关闭状态，而这个收银台前却排着这么长的队伍！她告诉我，没有其他员工接受过使用收银机的培训，所以整个收银台都无法使用！管理水平极差，客户服务也糟糕透顶。我们在那里待了几个小时，排队的人依然络绎不绝。我们谁都不愿再忍受排队等候买食物的痛苦——等轮到顾客买到食物时，食物肯定已经凉透了！这里迫切需要对员工和管理人员进行培训！
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