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Navigator55****
Inappropriate behaviour from the till superviser
Grosvenor Garden Centre的点评
点评：We arrived and had a browse throught the garden center then went for something to eat.
The resterante was very pleasant and the staff were lovely and very efficient.
My mother in law and myself found a couple of items in the sale. She bought some shoes and I have a cardigan a jumper and a plant.
When the teller scanned the garments one came out at £15 instead of £8, when I queried the price a supervisor was brought over to check the details.
The only way I could describe this person who represented the garden centre was crasse and rude.
She told me that the wrong sticker had been put on the cardigan and the look I got along with the attitude seem to insinuate I had put this sticker on.
She then proceeded to tell me in a loud voice for further embarresment that if I didn't want to buy the cardigan for £15 then she didn't have to sell it to me for the lower price.
I was made to feel like it was my fault the sticker label was wrong. This was a horrible experience and marred our day out.
So much so that due to this horrible person I will not be visiting the grosvenor garden centre again.
If this garden centre wants to keep their customers I would suggest giving this person some extensive training as to how to deal with customers. I have never come across such disgusting behaviour from a supervisor in a retail outlet, she definitely did not set a good example to junior staff.
I have since read a number of reveiws with similar circumstances and it seems that this is a common acurrance. I would further suggest that if you want yo discount goods the information is updated through the system to the tills. This would save any further embarrassing situations for any customers.
As this is a common occurrence I will be reporting this to trading standards.
The resterante was very pleasant and the staff were lovely and very efficient.
My mother in law and myself found a couple of items in the sale. She bought some shoes and I have a cardigan a jumper and a plant.
When the teller scanned the garments one came out at £15 instead of £8, when I queried the price a supervisor was brought over to check the details.
The only way I could describe this person who represented the garden centre was crasse and rude.
She told me that the wrong sticker had been put on the cardigan and the look I got along with the attitude seem to insinuate I had put this sticker on.
She then proceeded to tell me in a loud voice for further embarresment that if I didn't want to buy the cardigan for £15 then she didn't have to sell it to me for the lower price.
I was made to feel like it was my fault the sticker label was wrong. This was a horrible experience and marred our day out.
So much so that due to this horrible person I will not be visiting the grosvenor garden centre again.
If this garden centre wants to keep their customers I would suggest giving this person some extensive training as to how to deal with customers. I have never come across such disgusting behaviour from a supervisor in a retail outlet, she definitely did not set a good example to junior staff.
I have since read a number of reveiws with similar circumstances and it seems that this is a common acurrance. I would further suggest that if you want yo discount goods the information is updated through the system to the tills. This would save any further embarrassing situations for any customers.
As this is a common occurrence I will be reporting this to trading standards.
翻译：我们到了之后，在花园中心逛了一圈，然后去吃了点东西。
餐厅环境很不错，员工也很友善高效。
我和婆婆在特价区买了几件东西。她买了双鞋，我买了一件开衫、一件套头衫和一盆植物。
收银员扫描衣服时，其中一件的价格是15英镑，而不是8英镑。我询问价格后，一位主管过来核实。
我只能用粗鲁无礼来形容这位花园中心的工作人员。
她告诉我开衫上的标签贴错了，她看我的眼神和态度似乎在暗示是我贴的。
然后，她大声地告诉我，如果我不想花15英镑买这件开衫，她完全可以不按原价卖给我。
我感觉好像标签贴错是我的错。这是一次糟糕的经历，彻底毁了我们的一天。
因为这个令人厌恶的人，我以后再也不会光顾格罗夫纳花园中心了。
如果这家花园中心想要留住顾客，我建议对这个人进行全面的顾客服务培训。我从未在任何零售店见过如此令人作呕的管理者，她绝对没有给年轻员工树立好榜样。
之后我阅读了一些评论，发现情况类似，看来这似乎很常见。我还建议，如果你们要打折商品，信息应该通过系统同步到收银机。这样可以避免顾客再次遭遇尴尬的情况。
由于这种情况屡见不鲜，我会向消费者权益保护机构举报。
餐厅环境很不错，员工也很友善高效。
我和婆婆在特价区买了几件东西。她买了双鞋，我买了一件开衫、一件套头衫和一盆植物。
收银员扫描衣服时，其中一件的价格是15英镑，而不是8英镑。我询问价格后，一位主管过来核实。
我只能用粗鲁无礼来形容这位花园中心的工作人员。
她告诉我开衫上的标签贴错了，她看我的眼神和态度似乎在暗示是我贴的。
然后，她大声地告诉我，如果我不想花15英镑买这件开衫，她完全可以不按原价卖给我。
我感觉好像标签贴错是我的错。这是一次糟糕的经历，彻底毁了我们的一天。
因为这个令人厌恶的人，我以后再也不会光顾格罗夫纳花园中心了。
如果这家花园中心想要留住顾客，我建议对这个人进行全面的顾客服务培训。我从未在任何零售店见过如此令人作呕的管理者，她绝对没有给年轻员工树立好榜样。
之后我阅读了一些评论，发现情况类似，看来这似乎很常见。我还建议，如果你们要打折商品，信息应该通过系统同步到收银机。这样可以避免顾客再次遭遇尴尬的情况。
由于这种情况屡见不鲜，我会向消费者权益保护机构举报。
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