下载App
旅行
账户
MP L
Frustrated, Disappointed and Angry at Iberostar
Playa Pilar的点评
点评：My family of 5 arrive on Saturday December 20 as part of an Air Transat vacation package (13 nights, 14 days). Christmas and New Year for the holidays was something we had never done before as a vacation.
The resort was beautiful, the food was fresh and drinks plentiful for an all inclusive. The employees I met were especially helpful and friendly.
My biggest complaint - the lack of flowing water to shower in either bedroom in bungalow 5. However, we were fortunate to have flowing water for the first 2 days if that is any consolation staying at an Iberostar resort.
Sunday night the water was a trickling in the showers. Customer Service was not very helpful for guests (I was the third person in the line up around 7pm). By noon on Monday, the vacation turned into a nightmare with no running water. It’s now Wednesday December 24, no running water and Air Transat differed me back to Customer Service to change resorts.
What I am noticing is a reduction of guests in the main eating area compared to Monday. Coincident?
It’s been a few hours since my call to Air Transat and conversation with Customer Service at the resort. In my second visit to them, I was told I had to wait for the Customer Service manager to receive a response on my resort transfer request.
Day 5 of 14 and not extremely pleased with my experience.
This is NOT a Feliz Navidad!
The resort was beautiful, the food was fresh and drinks plentiful for an all inclusive. The employees I met were especially helpful and friendly.
My biggest complaint - the lack of flowing water to shower in either bedroom in bungalow 5. However, we were fortunate to have flowing water for the first 2 days if that is any consolation staying at an Iberostar resort.
Sunday night the water was a trickling in the showers. Customer Service was not very helpful for guests (I was the third person in the line up around 7pm). By noon on Monday, the vacation turned into a nightmare with no running water. It’s now Wednesday December 24, no running water and Air Transat differed me back to Customer Service to change resorts.
What I am noticing is a reduction of guests in the main eating area compared to Monday. Coincident?
It’s been a few hours since my call to Air Transat and conversation with Customer Service at the resort. In my second visit to them, I was told I had to wait for the Customer Service manager to receive a response on my resort transfer request.
Day 5 of 14 and not extremely pleased with my experience.
This is NOT a Feliz Navidad!
翻译：我们一家五口于12月20日星期六抵达，预订的是加拿大航空（Air Transat）的度假套餐（13晚14天）。圣诞节和新年假期对我们来说是全新的体验。
度假村环境优美，食物新鲜，饮品种类丰富，完全符合全包式度假村的标准。我遇到的员工都非常热情友好，乐于助人。
我最大的不满是5号别墅的两个卧室都没有自来水淋浴。不过，如果说入住伊贝罗斯塔（Iberostar）度假村还能算得上安慰的话，那也算是头两天有自来水了。
周日晚上，淋浴的水流变得非常细。客服人员对客人的帮助不大（晚上7点左右，我是第三个排队的）。到了周一中午，假期彻底变成了噩梦，因为没有自来水了。现在是12月24日星期三，仍然没有自来水，加拿大航空又让我去找客服更换度假村。
我注意到主用餐区的客人比周一少了。这是巧合吗？
距离我致电加拿大航空和与度假村客服沟通已经过去几个小时了。第二次联系客服时，他们告诉我必须等待客服经理回复我的度假村接送申请。
14天行程中的第5天，我对这次体验非常不满意。
这根本不是圣诞快乐！
度假村环境优美，食物新鲜，饮品种类丰富，完全符合全包式度假村的标准。我遇到的员工都非常热情友好，乐于助人。
我最大的不满是5号别墅的两个卧室都没有自来水淋浴。不过，如果说入住伊贝罗斯塔（Iberostar）度假村还能算得上安慰的话，那也算是头两天有自来水了。
周日晚上，淋浴的水流变得非常细。客服人员对客人的帮助不大（晚上7点左右，我是第三个排队的）。到了周一中午，假期彻底变成了噩梦，因为没有自来水了。现在是12月24日星期三，仍然没有自来水，加拿大航空又让我去找客服更换度假村。
我注意到主用餐区的客人比周一少了。这是巧合吗？
距离我致电加拿大航空和与度假村客服沟通已经过去几个小时了。第二次联系客服时，他们告诉我必须等待客服经理回复我的度假村接送申请。
14天行程中的第5天，我对这次体验非常不满意。
这根本不是圣诞快乐！
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
