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Dayanara J
Disappointing experience despite safety prioritization
San Diego Electric Boat Rentals的点评
点评：I had a very disappointing experience with this company. I initially booked through Groupon and was looking forward to the outing.
About four hours before our scheduled time, I received a call from the owner explaining that the boats were experiencing technical issues, likely due to recent heavy rains. I appreciated the transparency and was offered either a refund or a reschedule. Given the circumstances, I chose to reschedule.
Five weeks later, the night before the new appointment, I received a voicemail stating that the crew responsible for managing the boats had not been keeping up with their responsibilities. The owner was not on-site at the time and ultimately determined that the boats were not safe, so the booking was canceled.
While I respect the decision to prioritize safety, the overall experience was frustrating. Two cancellations, especially the second one happening the night before, made planning difficult and left me without alternatives.
To add to the frustration, the refund was issued through Groupon as credits rather than back to my original payment method, which I am now having to dispute.
Overall, this was a letdown. I understand that issues happen, but better operational management and earlier communication would have made a big difference.
About four hours before our scheduled time, I received a call from the owner explaining that the boats were experiencing technical issues, likely due to recent heavy rains. I appreciated the transparency and was offered either a refund or a reschedule. Given the circumstances, I chose to reschedule.
Five weeks later, the night before the new appointment, I received a voicemail stating that the crew responsible for managing the boats had not been keeping up with their responsibilities. The owner was not on-site at the time and ultimately determined that the boats were not safe, so the booking was canceled.
While I respect the decision to prioritize safety, the overall experience was frustrating. Two cancellations, especially the second one happening the night before, made planning difficult and left me without alternatives.
To add to the frustration, the refund was issued through Groupon as credits rather than back to my original payment method, which I am now having to dispute.
Overall, this was a letdown. I understand that issues happen, but better operational management and earlier communication would have made a big difference.
翻译：我对这家公司非常失望。我最初通过 Groupon 预订了行程，并一直很期待这次出游。
在预定时间前大约四个小时，我接到老板的电话，解释说船只出现了技术故障，可能是由于最近的暴雨造成的。我很欣赏他们的坦诚，并被告知可以选择退款或改期。考虑到当时的情况，我选择了改期。
五周后，就在新预约日期的前一天晚上，我收到一条语音留言，称负责管理船只的工作人员没有尽职尽责。老板当时不在现场，最终认定船只存在安全隐患，因此取消了预订。
虽然我尊重他们将安全放在首位的决定，但整个过程令人沮丧。两次取消，尤其是第二次取消发生在前一天晚上，让我难以安排行程，也没有其他选择。
更令人恼火的是，退款是通过 Groupon 以代金券的形式发放的，而不是退回到我原来的支付账户，我现在不得不就此事提出异议。
总的来说，这次经历令人失望。我理解问题在所难免，但更好的运营管理和更早的沟通本可以带来很大的不同。
在预定时间前大约四个小时，我接到老板的电话，解释说船只出现了技术故障，可能是由于最近的暴雨造成的。我很欣赏他们的坦诚，并被告知可以选择退款或改期。考虑到当时的情况，我选择了改期。
五周后，就在新预约日期的前一天晚上，我收到一条语音留言，称负责管理船只的工作人员没有尽职尽责。老板当时不在现场，最终认定船只存在安全隐患，因此取消了预订。
虽然我尊重他们将安全放在首位的决定，但整个过程令人沮丧。两次取消，尤其是第二次取消发生在前一天晚上，让我难以安排行程，也没有其他选择。
更令人恼火的是，退款是通过 Groupon 以代金券的形式发放的，而不是退回到我原来的支付账户，我现在不得不就此事提出异议。
总的来说，这次经历令人失望。我理解问题在所难免，但更好的运营管理和更早的沟通本可以带来很大的不同。
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