点评:After a one hour drive we arrived at the welcome centre and was told matter of factly that the heli tour wasn't happening due to weather, and we could pay ¥34k to drive an hour home or ¥40k to do a backcountry tour in a non descript resort nearby. The organisers knew the night before that the heli tour wouldn't happen but decided to drive us out an hour before allowing us the decision of whether to accept the backcountry tour or stay local and get an early start. Organisers were very unapologetic about the lack of info and respect.
Our tour guide was quick to warn us he had no interest in doing a tour with guests "with a bad attitude" moments after we were told the heli tour wasn't happening and they knew before driving us out. We decided to go ahead with the backcountry tour despite being given minimal info about the resort as we were already there and had already paid.
Both tour guides went ahead of the group on each run, as opposed to 1 infront and 1 behind to ensure the safety of guests. 1 member was left behind on 2 of the 6 runs and guides had no idea. Guides were in the van ready to go before the entire group reached the bottom on one run. The older guide spent the day incessantly talking about himself and past experiences, not about the local resort or history or asking guests about their experiences or preferences. We ran the same run 2 times before being asked if we wanted lunch. No guests wanted lunch as we had come prepared for a full day of heli runs. After the 3rd run the older guide announced we were going for lunch, as he was hungry. We spent 30mins queuing at the busiest time of day instead of doing another run. After lunch the younger guide said we could now "spend the evening boarding til we couldn't board no more". Nice to hear as conditions were quite good. After the next run the older guide asked if we wanted more runs or if we were ready to pack it in. At the top of the 5th run the younger guide advised we "may not have time for a 6th run", despite it being early. The guests decided to immediately head for the lift after the next run to avoid the guides making another executive decision.
On two occasions, after going ahead on his own, the older guide said he forgot about us because he "was having too much fun". He had headphones in under his helmet throughout the day. Me and other guests all day were made to feel like the guides were going for runs and we were just accompanying them. At no time did the guides seem interested in the guests preferences or provided the best experience.
After the one hour drive we did 30 mins avalanche training, despite the terrain slope being shallow and the snow being not very deep. It seemed very strange putting so much emphasis on familiarising ourselves with airbag packs and transponders for the guides to then lose guests on the first and 5th run.
All in all the organisers and guides were very casual about cancelling the heli tour and informing guests, and completely uninterested tlin providing guests the best experience based on conditions and their respective experience levels. At least the refund arrived promptly. I would not advise using this company. One of our group stayed at the resort, ironically because there wasn't room on the helicopter, and had a far better day finding backcountry routes on his own.
翻译:经过一小时的车程,我们到达了欢迎中心,并被告知事实上,由于天气原因,直升机之旅没有进行,我们可以花 34,000 日元开车一小时回家,或者花 40,000 日元在野外进行一次野外旅行。附近没有描述的度假村。组织者前一天晚上就知道直升机之旅不会举行,但决定在一个小时前开车送我们出去,然后让我们决定是否接受野外旅行或留在当地并尽早开始。组织者对缺乏信息和尊重毫无歉意。
我们的导游很快就警告我们,在我们被告知直升机旅行不会发生并且他们在赶我们出去之前就知道了,他没有兴趣与“态度恶劣”的客人一起旅行。尽管我们得到的有关度假村的信息很少,但我们还是决定继续进行野外旅行,因为我们已经在那里并且已经付款了。
每次跑步时,两位导游都走在队伍前面,而不是一前一后,以确保客人的安全。 6 次跑步中,有 2 次有 1 名成员落后,导游对此一无所知。在整个小组跑到底部之前,导游已经在面包车里做好了出发的准备。年长的导游一整天都在不停地谈论自己和过去的经历,而不是谈论当地的度假村或历史,也不会询问客人的经历或喜好。在被问是否要吃午餐之前,我们跑了两次同样的跑步。没有客人想要午餐,因为我们已经为一整天的直升机飞行做好了准备。第三次跑步后,年长的导游宣布我们要去吃午饭,因为他饿了。我们在一天中最繁忙的时间排队了 30 分钟,而不是再跑一次。午餐后,年轻的导游说我们现在可以“晚上登机,直到我们无法再登机为止”。很高兴听到这个消息,因为条件非常好。下一次跑步结束后,年长的导游问我们是否想要更多的跑步,或者我们是否准备好打包。在第五次跑步的顶部,年轻的导游建议我们“可能没有时间进行第六次跑步”,尽管时间还早。客人们决定在下一次跑步后立即前往电梯,以避免导游做出另一个行政决定。
有两次,在独自前行后,年长的导游说他忘记了我们,因为他“玩得太开心了”。他一整天都戴着耳机在头盔下。我和其他客人一整天都感觉导游正在跑步,而我们只是陪伴他们。导游似乎从来没有对客人的喜好感兴趣或提供最好的体验。
经过一小时的车程后,我们进行了 30 分钟的雪崩训练,尽管地形坡度很浅,雪也不是很深。导游如此强调熟悉安全气囊包和应答器,却在第一轮和第五轮中失去了客人,这似乎很奇怪。
总而言之,组织者和导游对于取消直升机旅游并通知客人非常随意,完全没有兴趣根据条件和各自的经验水平为客人提供最佳体验。至少退款很快就到了。我不建议使用这家公司。具有讽刺意味的是,我们中的一个团队住在度假村,因为直升机上没有空间,并且独自寻找偏远地区的路线,度过了美好的一天。