点评:My fiancé and I are visiting the 30A area to celebrate her birthday and our engagement. In preparation for our trip we called two weeks in advance to book a couples massage at the Pearl. I never received a confirmation so I called a few days later to confirm and was told they have no reservation. I then rebooked and asked for a confirmation. Once again, I called a few days later after no confirmation notice and found out again there was no reservation. I rebooked again but the person on the phone was very rude and quick to rush me off the phone. Very interesting approach to customer service for a future customer.
Fast forward to today when we get to the spa, they had our reservation, however it was for 50 mins, not 80 mins as booked. I explained my interesting experience with booking and was given excuses but never an apology for the inconveniences. The massage itself was mediocre at best. We both got a hot stone massage and asked to focus on our lower backs. Both hot stones and lower back focus was the quickest part of the massage experience. Also to mention, the room was cold, pressure of the massage was low, and no locker room or space for your items. To add, this is also a boutique spa, so very small with oddly positioned rooms.
When checking out, instead of any “confrontation” (my fiancé doesn’t like any confrontation) I was planning on showing my dissatisfaction with a slight decrease in gratuity but 20% was mandatory (I want to preface I always tip very well and very rarely ever go below 20%).
To summarize, this was hands down the worst massage experience and I would never recommend this to anyone.
翻译:我和我的未婚夫正在 30A 地区庆祝她的生日和我们的订婚。为了准备我们的旅行,我们提前两周打电话预订了珍珠酒店的情侣按摩。我从未收到确认,所以几天后我打电话确认,并被告知他们没有预订。然后我重新预订并要求确认。几天后,在没有收到确认通知后,我再次打电话,发现没有预订。我再次重新预订,但电话里的人非常粗鲁,很快就催促我挂断电话。为未来客户提供非常有趣的客户服务方法。
快进到今天,当我们到达水疗中心时,他们已经预订了我们的房间,但时间是 50 分钟,而不是预订的 80 分钟。我解释了我有趣的预订经历,并得到了借口,但从未对给我带来的不便道歉。按摩本身充其量只是平庸。我们都接受了热石按摩,并要求重点按摩我们的下背部。热石和腰部焦点都是按摩体验中最快的部分。还要提一下,房间很冷,按摩压力很低,没有更衣室或放置物品的空间。补充一下,这也是一家精品水疗中心,非常小,房间位置也很奇怪。
结帐时,我没有任何“对抗”(我的未婚夫不喜欢任何对抗),而是打算通过稍微减少小费来表达我的不满,但 20% 是强制性的(我想序言,我总是给小费很好,非常)很少低于 20%)。
总而言之,这无疑是最糟糕的按摩体验,我永远不会向任何人推荐这个。