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Yessica N
Distressing experience
Game Over Gold Coast的点评
点评：I want to describe a distressing experience me and my client and friend, encountered at Game Over Entertainment. I think discrimination is unacceptable, and it’s essential that establishments prioritize inclusivity and respectful treatment for all patrons. I put my efforts to handle the situation calmly, even though it was emotionally challenging.
"I find the situation we had to go through today unacceptable. With my client at Game Over Gold Coast, we were subjected to discrimination against people with disabilities. First, we had to wait for assistance as no one took the initiative to help us register. Initially, the service was inadequate, and later, when we asked for help, the lady in charge on Saturday morning, around 11:30 am, was rude and disrespectful to my client. She labeled him as incompetent to participate in activities within the establishment. I understand that there are rules and protocols to follow, but the manner and treatment were not befitting of someone in a customer service role.
I believe that any act of discrimination should be thoroughly addressed and known to both the authorities of this place and the general public. Recreational activities should provide spaces for all individuals and promote inclusion and diversity. The staff should offer assistance and support for specific requirements within the population. I cannot tolerate people lacking empathy and education treating my client in such a derogatory and rude manner. A formal apology for my client would be necessary, as this situation has significantly affected him, leaving him feeling upset and frustrated.
While I tried to maintain composure and explore alternative options to access the games, I was unsuccessful. I could have spoken to the manager more assertively, but I didn’t want to expose my client to further distress. I hope that such discriminatory and harmful situations do not recur at this venue, as the emotional damage is irreparable.
"I find the situation we had to go through today unacceptable. With my client at Game Over Gold Coast, we were subjected to discrimination against people with disabilities. First, we had to wait for assistance as no one took the initiative to help us register. Initially, the service was inadequate, and later, when we asked for help, the lady in charge on Saturday morning, around 11:30 am, was rude and disrespectful to my client. She labeled him as incompetent to participate in activities within the establishment. I understand that there are rules and protocols to follow, but the manner and treatment were not befitting of someone in a customer service role.
I believe that any act of discrimination should be thoroughly addressed and known to both the authorities of this place and the general public. Recreational activities should provide spaces for all individuals and promote inclusion and diversity. The staff should offer assistance and support for specific requirements within the population. I cannot tolerate people lacking empathy and education treating my client in such a derogatory and rude manner. A formal apology for my client would be necessary, as this situation has significantly affected him, leaving him feeling upset and frustrated.
While I tried to maintain composure and explore alternative options to access the games, I was unsuccessful. I could have spoken to the manager more assertively, but I didn’t want to expose my client to further distress. I hope that such discriminatory and harmful situations do not recur at this venue, as the emotional damage is irreparable.
翻译：我想描述一下我和客户朋友在 Game Over Entertainment 遇到的一次痛苦经历。我认为歧视是不可接受的，机构必须优先考虑包容性和对所有顾客的尊重。我努力冷静地处理这种情况，尽管这在情感上具有挑战性。
“我认为我们今天所经历的情况令人无法接受。我的客户在 Game Over Gold Coast 时，我们遭受了针对残疾人的歧视。首先，我们不得不等待帮助，因为没有人主动帮助我们注册。起初，服务不够周到，后来，当我们寻求帮助时，周六上午 11:30 左右，负责的女士对我的客户很粗鲁，不尊重他。她称他不适合参加机构内的活动。我明白有规则和协议要遵守，但这种态度和待遇不适合担任客户服务角色的人。
我认为，任何歧视行为都应得到彻底解决，并让当地当局和公众知晓。娱乐活动应为所有人提供空间，促进包容和多样性。工作人员应为人群中的特定需求提供帮助和支持。我不能容忍缺乏同情心和教育的人以如此贬低和粗鲁的方式对待我的客户。我必须向我的客户正式道歉，因为这种情况严重影响了他，让他感到不安和沮丧。
虽然我试图保持冷静，并寻找其他方式来观看比赛，但我没有成功。我本可以更自信地和经理谈谈，但我不想让我的客户进一步陷入困境。我希望这种歧视性和有害的情况不会在这个场地再次发生，因为情感伤害是无法弥补的。
“我认为我们今天所经历的情况令人无法接受。我的客户在 Game Over Gold Coast 时，我们遭受了针对残疾人的歧视。首先，我们不得不等待帮助，因为没有人主动帮助我们注册。起初，服务不够周到，后来，当我们寻求帮助时，周六上午 11:30 左右，负责的女士对我的客户很粗鲁，不尊重他。她称他不适合参加机构内的活动。我明白有规则和协议要遵守，但这种态度和待遇不适合担任客户服务角色的人。
我认为，任何歧视行为都应得到彻底解决，并让当地当局和公众知晓。娱乐活动应为所有人提供空间，促进包容和多样性。工作人员应为人群中的特定需求提供帮助和支持。我不能容忍缺乏同情心和教育的人以如此贬低和粗鲁的方式对待我的客户。我必须向我的客户正式道歉，因为这种情况严重影响了他，让他感到不安和沮丧。
虽然我试图保持冷静，并寻找其他方式来观看比赛，但我没有成功。我本可以更自信地和经理谈谈，但我不想让我的客户进一步陷入困境。我希望这种歧视性和有害的情况不会在这个场地再次发生，因为情感伤害是无法弥补的。
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