点评:I've had the worst experience today as I was 10 minutes late to the movie and the staff member named Louie denied my entry.he said that I've missed the trailers so I can no longer enter which didn't make any sense as the movie doesn't start until 20 minutes after the trailer. I dont see why I was denied entry for such a small matter. I also checked the policy and it said the exact same thing that you are allowed entry before the movie starts. I was very angry as I had planned my day and he had ruined it. Another colleague/friend of his also took his side saying there was a reason I was sent away which was so rude. do not recommend terrible customer service.the funny thing is I spoke to another staff member who had said that that should have happened.DO NOT GO!!!!!!
翻译:今天我经历了最糟糕的经历,因为我看电影迟到了 10 分钟,名叫 Louie 的工作人员拒绝让我入场。他说我错过了预告片,所以我不能再进去了,这毫无道理,因为电影要到预告片结束 20 分钟后才开始。我不明白为什么因为这么小的事就拒绝我入场。我也查看了政策,上面说的完全一样,你可以在电影开始前入场。我很生气,因为我计划好了一天的行程,但他却把它毁了。他的另一位同事/朋友也站在他那边,说我被赶走是有原因的,这太粗鲁了。不推荐糟糕的客户服务。有趣的是,我和另一位工作人员交谈过,他说这种事情本不应该发生。千万不要去!!!!