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debido10
Enjoyable performance, let down by staff conduct and lack of hidden disability awareness!
皇家剧院的点评
点评：I attended Mamma Mia! Lat February with my mother and sister as part of my birthday celebrations, unfortunately the experience was completely overshadowed by how we were treated by a member of staff.
From the moment we were shown to our seats, one staff member made us feel extremely uncomfortable by repeatedly staring at us. What should have been a special family evening quickly became tense and unsettling. No customer should feel self-conscious or uneasy when attending a theatre performance.
I raised this with the duty manager on the night as I felt it was important that the matter was addressed. However, I have since felt that my complaint has been dismissed rather than properly acknowledged, which has added to my disappointment.
The show itself was enjoyable, but customer service and professionalism towards all customers are just as important as the performance on stage. Sadly, based on this experience and how it has been handled, we would not return. I would also advise others — particularly those with hidden disabilities — to be mindful, as no one should be made to feel uncomfortable when attending what should be an inclusive and welcoming environment.
From the moment we were shown to our seats, one staff member made us feel extremely uncomfortable by repeatedly staring at us. What should have been a special family evening quickly became tense and unsettling. No customer should feel self-conscious or uneasy when attending a theatre performance.
I raised this with the duty manager on the night as I felt it was important that the matter was addressed. However, I have since felt that my complaint has been dismissed rather than properly acknowledged, which has added to my disappointment.
The show itself was enjoyable, but customer service and professionalism towards all customers are just as important as the performance on stage. Sadly, based on this experience and how it has been handled, we would not return. I would also advise others — particularly those with hidden disabilities — to be mindful, as no one should be made to feel uncomfortable when attending what should be an inclusive and welcoming environment.
翻译：二月底，我和妈妈、妹妹一起去看了《妈妈咪呀！》，作为我生日庆祝活动的一部分。可惜的是，一位工作人员的态度完全破坏了我们的观剧体验。
从我们被领到座位的那一刻起，一位工作人员就一直盯着我们看，让我们感到非常不舒服。原本应该是一个温馨的家庭之夜，却很快变得紧张而令人不安。任何顾客在观看演出时都不应该感到尴尬或不自在。
当晚我就向值班经理反映了这个问题，因为我觉得这件事必须得到解决。然而，之后我感觉我的投诉并没有得到应有的重视，而是被敷衍了事地忽略了，这让我更加失望。
演出本身很精彩，但是服务态度和对所有顾客的专业精神与舞台上的表演同样重要。遗憾的是，鉴于这次糟糕的经历以及工作人员的处理方式，我们不会再来了。我也建议其他人——特别是那些有隐性残疾的人——要格外注意，因为在这样一个本应包容友好的环境中，任何人都不应该感到不舒服。
从我们被领到座位的那一刻起，一位工作人员就一直盯着我们看，让我们感到非常不舒服。原本应该是一个温馨的家庭之夜，却很快变得紧张而令人不安。任何顾客在观看演出时都不应该感到尴尬或不自在。
当晚我就向值班经理反映了这个问题，因为我觉得这件事必须得到解决。然而，之后我感觉我的投诉并没有得到应有的重视，而是被敷衍了事地忽略了，这让我更加失望。
演出本身很精彩，但是服务态度和对所有顾客的专业精神与舞台上的表演同样重要。遗憾的是，鉴于这次糟糕的经历以及工作人员的处理方式，我们不会再来了。我也建议其他人——特别是那些有隐性残疾的人——要格外注意，因为在这样一个本应包容友好的环境中，任何人都不应该感到不舒服。
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