Fab visit, post visit service and communication was lacking
Glen Grant Whisky Distillery and Garden的点评
点评:We had a lovely visit on a beautiful day. The tour and tasting were informative and the grounds just lovely. Nice little shop attached and bought a couple of things, including a not cheap polo shirt. Unfortunately, the pale blue material reacted really badly to deodorant (we don't get issues with our other clothes!) As it had become a quick favourite, I wrote to see how we might be able to buy a replacement.... wasn't asking for a freebie or anything and was happy to pay for shipping....and the only response was we need to speak to head office - i.e. Bacardi. They had zero interest and just said nothing is possible. Even tried through their Facebook group. So lovely when there, dreadful service after (it really would not have been hard to take our money over the phone and post it) and too far for us to travel back from Australia for a new one!! Left a bit of a sour taste and tarnished the overall memory slightly. Certainly, put some of the other distilleries into the more memorable for the right reasons category
翻译:在一个阳光明媚的日子里,我们愉快地参观了酒厂。参观和品鉴活动内容丰富,环境优美。酒厂旁边的小商店很不错,我们买了一些东西,包括一件价格不菲的polo衫。可惜的是,这件浅蓝色polo衫的面料对除臭剂的反应非常强烈(我们其他的衣服都没这个问题!)。因为这件polo衫很快就成了我们的心头好,所以我写信询问是否可以购买一件新的……我并没有要求免费赠送,也愿意支付运费……但得到的回复却是我们需要联系总部——也就是百加得公司。他们对此毫无兴趣,只是说不可能。我们甚至尝试通过他们的Facebook群组联系他们。参观的时候感觉很棒,但之后的服务却糟糕透顶(其实通过电话收款再邮寄过来并不难),而且从澳大利亚飞回来买一件新的对我们来说太远了!这让我们有点失望,也稍微影响了我们对酒厂的整体印象。相比之下,其他一些酒厂的体验则更加令人难忘。