点评:My family (2 adults, 2 kids) rented four bikes for an afternoon. The gentleman at the store spent some time with us showing us how to use the bikes, fitting us for the right size, etc. He gave us 2 locks to use while we were away, and he gave us directions to where we wanted to go. The first problem occurred when we went to lock up the bikes, and the locks weren't long enough to fit around two bikes. So we were annoyed that we hadn't been given four locks. So my husband missed our activity so he could babysit the bikes. The second problem occurred when we got back on our bikes to head back to the shop, and the chain came off the gear on two of the bikes. I called the shop for help, and someone tried to walk us through how to fix the chain, but it wasn't working. I asked if there was a way to FaceTime, so he could see if we were doing what he told us to do correctly, but he said there was no way to do that. I asked if they had any employee who could meet us and fix the bikes, but that was also not a possibility. So my husband and son walked their bikes back to the shop, because they were no longer able to ride them. Luckily, we weren't extremely far, or we really could have gotten stranded. My husband emailed the company privately to explain the situation, and the response he got was that "without pointing fingers, it sounds a little like user error." This had literally never happened to us, and the response was insulting and entirely inappropriate. "Without pointing fingers," they totally pointed fingers. I would never rent bikes from this company again - their bikes do not work well, and then they'll blame you for it.
翻译:我的家人(2 个成人,2 个孩子)租了四辆自行车度过一个下午。店里的那位绅士花了一些时间向我们展示如何使用自行车、为我们配备合适的尺寸等。他给了我们两把锁供我们在离开时使用,并指导我们前往想去的地方。第一个问题发生在我们去锁自行车时,锁的长度不足以容纳两辆自行车。所以我们很生气没有给我们四把锁。所以我丈夫错过了我们的活动,这样他就可以照看自行车。第二个问题发生在我们骑上自行车返回商店时,其中两辆自行车的链条从齿轮上脱落。我打电话给商店寻求帮助,有人试图指导我们如何修理链条,但没有成功。我问是否有办法通过 FaceTime 通话,这样他就可以看看我们是否按照他的要求正确行事,但他说没有办法做到这一点。我问他们是否有员工可以与我们会面并修理自行车,但这也是不可能的。所以我的丈夫和儿子把自行车送回商店,因为他们不能再骑自行车了。幸运的是,我们距离不是太远,否则我们真的可能会被困住。我丈夫私下给公司发邮件解释了情况,得到的答复是“没有指责,听起来有点像用户错误”。这实际上从未发生在我们身上,而且这种反应是侮辱性的,而且完全不恰当。 “没有互相指责”,他们完全是互相指责。我再也不会从这家公司租自行车了——他们的自行车性能不好,然后他们会因此责怪你。