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Tubing was so fun, customer service was horrible!
Elora Gorge Conservation Area的点评
点评：The tubing itself was an absolute blast and we had a great time on the river. The activity was definitely worth doing.
Unfortunately, the customer service was a completely different experience. The staff were generally not friendly or welcoming — out of everyone we dealt with, only one person actually smiled or made us feel acknowledged.
At registration, the two employees checking people in were talking back and forth amongst themselves about who was going to check in more people, almost like they were competing with each other, while they were supposed to be helping us. It honestly felt like we weren’t even there.
When we returned our equipment, we were told to wait at the side entrance. After standing there for about five minutes, someone finally came out and simply told us to hang up our own life jackets. There was very little interaction or basic customer service throughout the entire process.
There seemed to be a lot of very young staff running the operation with very little visible supervision, and unfortunately it showed. For an attraction that is otherwise so much fun and brings in so many visitors, I think having stronger customer-service expectations and more experienced supervision would make a huge difference.
I would absolutely recommend the tubing experience itself — it was super fun — but the customer service definitely needs improvement.
Unfortunately, the customer service was a completely different experience. The staff were generally not friendly or welcoming — out of everyone we dealt with, only one person actually smiled or made us feel acknowledged.
At registration, the two employees checking people in were talking back and forth amongst themselves about who was going to check in more people, almost like they were competing with each other, while they were supposed to be helping us. It honestly felt like we weren’t even there.
When we returned our equipment, we were told to wait at the side entrance. After standing there for about five minutes, someone finally came out and simply told us to hang up our own life jackets. There was very little interaction or basic customer service throughout the entire process.
There seemed to be a lot of very young staff running the operation with very little visible supervision, and unfortunately it showed. For an attraction that is otherwise so much fun and brings in so many visitors, I think having stronger customer-service expectations and more experienced supervision would make a huge difference.
I would absolutely recommend the tubing experience itself — it was super fun — but the customer service definitely needs improvement.
翻译：玩漂流的过程真是乐趣无穷，我们在河上度过了愉快的时光。这项活动绝对值得一试。
可惜的是，客户服务方面则完全令人失望。工作人员大多态度冷漠、缺乏热情——在我们接触过的所有人中，只有一个人对我们露出笑容，让我们感觉受到了重视。
登记时，两位负责办理手续的工作人员互相闲聊，讨论着谁会接待更多的游客。他们表现得几乎像是在互相竞争，而本应是在帮助我们才对。说实话，感觉我们根本就不存在似的。
当我们归还装备时，工作人员让我们在侧门处等候。在那里站了大约五分钟后，终于有人出来，只是简单地让我们自己把救生衣挂好。整个过程中几乎没有任何互动，也缺乏最基本的客户服务。似乎有很多非常年轻的员工在负责整个运营工作，但几乎看不到任何监督。不幸的是，这一点也体现在了实际服务中。对于这样一个本应充满乐趣且能吸引大量游客的景点来说，我觉得如果能设定更高的客户服务标准并配备经验丰富的管理人员，情况会有显著改善。
我绝对推荐体验一下漂流项目——真的非常有趣——不过这里的客户服务确实还有很大的提升空间。
可惜的是，客户服务方面则完全令人失望。工作人员大多态度冷漠、缺乏热情——在我们接触过的所有人中，只有一个人对我们露出笑容，让我们感觉受到了重视。
登记时，两位负责办理手续的工作人员互相闲聊，讨论着谁会接待更多的游客。他们表现得几乎像是在互相竞争，而本应是在帮助我们才对。说实话，感觉我们根本就不存在似的。
当我们归还装备时，工作人员让我们在侧门处等候。在那里站了大约五分钟后，终于有人出来，只是简单地让我们自己把救生衣挂好。整个过程中几乎没有任何互动，也缺乏最基本的客户服务。似乎有很多非常年轻的员工在负责整个运营工作，但几乎看不到任何监督。不幸的是，这一点也体现在了实际服务中。对于这样一个本应充满乐趣且能吸引大量游客的景点来说，我觉得如果能设定更高的客户服务标准并配备经验丰富的管理人员，情况会有显著改善。
我绝对推荐体验一下漂流项目——真的非常有趣——不过这里的客户服务确实还有很大的提升空间。
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