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Henry R
A miserable experience, and an unnecessary cash grab
Lobbs Farm Shop的点评
点评：Lobbs Farm Shop has somehow managed to take what should be a lovely visit to the Lost Gardens of Heligan and turn the parking into a thoroughly miserable experience.
The introduction of parking charges feels like nothing more than a cash grab, but if you’re going to charge people, you’d think the very least you could do is make sure the payment system actually works.
Today we queued for almost an hour just to pay for parking. Of the three payment machines, only one was working properly. Another repeatedly reset itself, meaning people were unable to complete their payment.
When we went into the shop to report the problem, we were simply told that it was nothing to do with them.
That attitude is particularly disappointing. Whether the machines are operated directly by Lobbs or by a third party is irrelevant to someone standing outside for an hour trying to pay. If you are introducing parking charges at a site that forms part of the experience of visiting this area, you have some responsibility for ensuring the system works and that customers aren't left standing around in queues.
The whole thing felt unnecessarily greedy and poorly thought through. What should be a relaxed day out at the Lost Gardens of Heligan was made significantly more frustrating by a parking system that clearly wasn't capable of coping with the number of visitors.
If you're going to charge people for parking, provide a functioning service. And if something goes wrong, don't just shrug your shoulders and tell your customers it's nothing to do with you.
Very disappointing, and frankly a pretty poor way to treat visitors.
The introduction of parking charges feels like nothing more than a cash grab, but if you’re going to charge people, you’d think the very least you could do is make sure the payment system actually works.
Today we queued for almost an hour just to pay for parking. Of the three payment machines, only one was working properly. Another repeatedly reset itself, meaning people were unable to complete their payment.
When we went into the shop to report the problem, we were simply told that it was nothing to do with them.
That attitude is particularly disappointing. Whether the machines are operated directly by Lobbs or by a third party is irrelevant to someone standing outside for an hour trying to pay. If you are introducing parking charges at a site that forms part of the experience of visiting this area, you have some responsibility for ensuring the system works and that customers aren't left standing around in queues.
The whole thing felt unnecessarily greedy and poorly thought through. What should be a relaxed day out at the Lost Gardens of Heligan was made significantly more frustrating by a parking system that clearly wasn't capable of coping with the number of visitors.
If you're going to charge people for parking, provide a functioning service. And if something goes wrong, don't just shrug your shoulders and tell your customers it's nothing to do with you.
Very disappointing, and frankly a pretty poor way to treat visitors.
翻译：洛布斯农场商店不知怎么地，把原本应该是一次愉快的赫利根迷失花园游览之旅，变成了一次极其糟糕的体验——光是停车这一环节就让人苦不堪言。
收取停车费这种做法纯粹就是为了捞钱罢了；不过既然要收费，起码也应该确保收费系统能正常运转吧。
今天，我们排了近一个小时的队才付清停车费。三台收费机中，只有一台能正常使用。另一台机器则不断重启，导致人们无法完成支付。
当我们进店反映问题时，得到的答复仅仅是：这与他们无关。
这种态度实在令人失望。无论这些机器是由Lobbs直接运营还是由第三方管理，对于那些在外面等了整整一个小时试图付费的人来说都毫无意义。如果你在一个本就是游客游览体验重要组成部分的地点收取停车费……你有责任确保系统正常运转，避免让游客排长队等待。
整个安排显得过于贪婪且考虑不周。原本应该是在赫利根迷失花园中享受轻松的一天，却因为这套显然无法承受大量游客数量的停车系统而变得极其令人沮丧。
既然要向人们收取停车费，那就请提供一项正常运作的服务。一旦出现问题，。别只是耸耸肩，然后告诉顾客这与你无关。
实在令人失望，坦率地说，这种对待访客的方式相当糟糕。
收取停车费这种做法纯粹就是为了捞钱罢了；不过既然要收费，起码也应该确保收费系统能正常运转吧。
今天，我们排了近一个小时的队才付清停车费。三台收费机中，只有一台能正常使用。另一台机器则不断重启，导致人们无法完成支付。
当我们进店反映问题时，得到的答复仅仅是：这与他们无关。
这种态度实在令人失望。无论这些机器是由Lobbs直接运营还是由第三方管理，对于那些在外面等了整整一个小时试图付费的人来说都毫无意义。如果你在一个本就是游客游览体验重要组成部分的地点收取停车费……你有责任确保系统正常运转，避免让游客排长队等待。
整个安排显得过于贪婪且考虑不周。原本应该是在赫利根迷失花园中享受轻松的一天，却因为这套显然无法承受大量游客数量的停车系统而变得极其令人沮丧。
既然要向人们收取停车费，那就请提供一项正常运作的服务。一旦出现问题，。别只是耸耸肩，然后告诉顾客这与你无关。
实在令人失望，坦率地说，这种对待访客的方式相当糟糕。
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