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Dana C
Arrived Early, Treated Rudely, Safety Issues, 30+ Minutes Late
Hollywood Tourz - Los Angeles Sightseeing Tours的点评
点评：Arrived Early, Treated Rudely, Safety Issues, 30+ Minutes Late
We prepaid for the 11:00 AM open-air tour 4 days in advance and arrived at 10:40 AM with printed confirmation stating the bus leaves on time and all late arrivals are bumped to the next tour.
Instead, we were repeatedly told to “come back closer to 11” and then that there was a "bus issue" and come back at 11:15 am. We wandered around in the cold. We checked in 3–4 times because we had lunch plans after the 2-hour tour. Staff claimed another group was late (which turned out NOT to be true). Meanwhile, employees were trying to recruit more passengers.
Only after we said we were canceling 30 minutes late, did they send us to board a bus. The driver was nice, but one seat behind him had no working seat belt. Three blocks after leaving, the bus was called back to pick up a group of 8 even though there were only 7 seat belts available. We were pressured to give up our safe seats and wait for another bus. We refused to exit.
We refused to sit without a seat belt. The older male staff member was aggressive and extremely rude.
The tour left over 30 minutes late. Disorganized, misleading, RUDE older man and unsafe.
Horrible experience for the start of our vacation. Would NOT recommend.
We prepaid for the 11:00 AM open-air tour 4 days in advance and arrived at 10:40 AM with printed confirmation stating the bus leaves on time and all late arrivals are bumped to the next tour.
Instead, we were repeatedly told to “come back closer to 11” and then that there was a "bus issue" and come back at 11:15 am. We wandered around in the cold. We checked in 3–4 times because we had lunch plans after the 2-hour tour. Staff claimed another group was late (which turned out NOT to be true). Meanwhile, employees were trying to recruit more passengers.
Only after we said we were canceling 30 minutes late, did they send us to board a bus. The driver was nice, but one seat behind him had no working seat belt. Three blocks after leaving, the bus was called back to pick up a group of 8 even though there were only 7 seat belts available. We were pressured to give up our safe seats and wait for another bus. We refused to exit.
We refused to sit without a seat belt. The older male staff member was aggressive and extremely rude.
The tour left over 30 minutes late. Disorganized, misleading, RUDE older man and unsafe.
Horrible experience for the start of our vacation. Would NOT recommend.
翻译：提前到达，却遭到粗鲁对待，存在安全隐患，迟到超过30分钟
我们提前4天预订了上午11点的露天游览，并于上午10:40到达，当时我们持有打印的确认单，上面写着巴士准时出发，所有迟到者将被安排参加下一班。
然而，我们却被反复告知“11点左右再来”，之后又被告知“巴士出了问题”，让我们11:15再来。我们在寒风中四处徘徊。由于两个小时的游览结束后我们还有午餐安排，所以我们办理了3-4次登记。工作人员声称另一组游客迟到了（后来证明并非如此）。与此同时，其他工作人员却在招揽更多乘客。
直到我们表示要取消行程，迟到30分钟后，他们才安排我们上车。司机人很好，但他身后的一个座位没有安全带。离开三个街区后，巴士被叫回来接8人，尽管车上只有7个安全带。我们被迫放弃安全的座位，等待另一辆巴士。我们拒绝下车。
我们拒绝在没有安全带的情况下乘坐。那位年纪较大的男性工作人员态度恶劣，极其粗鲁。
旅行团晚点超过30分钟。组织混乱，误导乘客，工作人员态度粗鲁，而且不安全。
糟糕的体验，让我们假期伊始就蒙上了阴影。强烈不推荐。
我们提前4天预订了上午11点的露天游览，并于上午10:40到达，当时我们持有打印的确认单，上面写着巴士准时出发，所有迟到者将被安排参加下一班。
然而，我们却被反复告知“11点左右再来”，之后又被告知“巴士出了问题”，让我们11:15再来。我们在寒风中四处徘徊。由于两个小时的游览结束后我们还有午餐安排，所以我们办理了3-4次登记。工作人员声称另一组游客迟到了（后来证明并非如此）。与此同时，其他工作人员却在招揽更多乘客。
直到我们表示要取消行程，迟到30分钟后，他们才安排我们上车。司机人很好，但他身后的一个座位没有安全带。离开三个街区后，巴士被叫回来接8人，尽管车上只有7个安全带。我们被迫放弃安全的座位，等待另一辆巴士。我们拒绝下车。
我们拒绝在没有安全带的情况下乘坐。那位年纪较大的男性工作人员态度恶劣，极其粗鲁。
旅行团晚点超过30分钟。组织混乱，误导乘客，工作人员态度粗鲁，而且不安全。
糟糕的体验，让我们假期伊始就蒙上了阴影。强烈不推荐。
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