点评:Went to visit this winery after seeing the beautiful photos online - however, our visit turned quite ugly upon arrival. We visited Tuesday, 8th July during their business hours stated on their website and drove quite a distance with our family. The door had opened and a lady was standing there with a horrible scowl on her face and we explained we were there to visit the shop. She quickly told us they were closed, because they just had a big event. We explained that we had driven a long way and she kept the scowl on her face and didn’t reply, even though we didn’t do anything wrong! She made us feel so unwelcome and like trash on her doorstep. Why couldn’t we buy a bottle of wine and sit on the terrace or find some other solution, rather than cruelly turn us away? I’ve been to wineries all over the world (eg California, South Africa, Australia, etc) and never been made to feel so unwelcome. Nowhere on your website does it say to call ahead to see if you’re open. The wine shop states it’s open Monday - Friday 10am-2pm. Honestly, one of the worst customer service experiences in a long time. I wouldn’t recommend visiting here. It was a huge disappointment.
翻译:在网上看到这家酒庄的照片后,我们决定去参观——然而,抵达后,我们的旅程却变得很糟糕。我们于7月8日星期二,在他们网站上公布的营业时间内前往,带着家人驱车走了很长一段距离。门开了,一位女士站在那里,脸上带着一丝阴沉,我们解释说我们是来参观酒庄的。她很快告诉我们,他们关门了,因为刚刚举办了一个大型活动。我们解释说我们开了很长一段路,但她仍然一脸阴沉,没有回应我们,尽管我们并没有做错任何事!她让我们感觉如此不受欢迎,就像她家门口的垃圾一样。为什么我们不能买瓶酒,坐在露台上,或者想办法解决,而不是残忍地把我们拒之门外?我去过世界各地的酒庄(例如加利福尼亚、南非、澳大利亚等),从来没有感受到如此不受欢迎。你们的网站上没有任何地方提到要提前打电话询问是否营业。这家葡萄酒商店声称营业时间为周一至周五上午10点至下午2点。说实话,这是很长一段时间以来最糟糕的客户服务体验之一。我不建议你去这里。这真是太令人失望了。