Paid for event that got cancelled and then got ghosted after when asked for refund
Dateinadash Speed Dating Events的点评
点评:I purchased a speed date ticket in good faith. It was advertised as happening on the 14/03/2026 at 8pm. when I arrived at the venue at 7.30pm as advised, I was told by management that the event had been cancelled the day before (13/03/2026), which begs the question of why I was able to purchase a ticket for the event and the morning of the 14th?! I contacted Date in a Dash on the 18/03/2026 explaining my experience. Rob, offered to transfer my ticket to another event. I explained that my situation was not flexible enough to support this solution and asked for a refund. He asked for my details so that my request could be fulfilled, which I supplied (to the best of my ability). When I had not received a refund or any further response 7 days later l emailed Rob again to ask about progress. It is now 5 or 6 days on from my last email and I have had no further response and no refund still!
翻译:我出于好意购买了一张速配约会门票。活动宣传上写着将于2026年3月14日晚上8点举行。我按照通知在晚上7点半到达活动地点,却被告知活动已于前一天(2026年3月13日)取消。这让我很疑惑,为什么我还能买到3月14日上午的门票?!2026年3月18日,我联系了Date in a Dash公司,说明了我的情况。Rob提出可以帮我把票转到其他活动。我解释说我的情况无法接受这个方案,并要求退款。他询问了我的个人信息以便处理我的请求,我也尽力提供了。7天后,我没有收到退款或任何其他回复,于是再次发邮件给Rob询问进展。现在距离我上次发邮件已经过去5、6天了,我仍然没有收到任何回复,也没有收到退款!