Dornans - Worst possible experience - Dornan's Scenic Float Trips (穆斯) - Dornan's Scenic Float Trips - 70条旅客点评与比价

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Dornans - Worst possible experience

Dornan's Scenic Float Trips的点评

2026年07月20日发布于: 海外

点评：Disastrous, infuriating experience. I booked a float trip in March for mid-July, received a preliminary confirmation, then called twice more the week before to ensure the float was booked and confirmed. I spoke with Willie, who reassured me everything was set and confirmed. When we arrived, the office suddenly had no float trip reserved for us. No joke. The kicker is that the office manager admitted it was their mistake, that they messed up, but that he had “no idea” how they’d managed to screw up so badly. Add to this massive incompetence zero effort to fix the problem, to offer any kind of solution or recompense, and you have the epitome of crappy customer service. The net/net: Avoid Dornans. There are plenty of other river float companies that are reliable, well-run businesses.

翻译：一次糟糕透顶、令人愤怒的经历。我在三月份预订了七月中旬的漂流行程，之后收到了初步确认信息。为了确认预订成功，我在前一周又打了两次电话。当时我和Willie通话，他向我保证一切都已安排妥当且确认无误。可当我们到达时，办公室却表示根本没有为我们预留任何漂流行程。真的，没开玩笑。最离谱的是，办公室经理也承认这是他们的失误，是他们搞砸了。但他“完全想不明白”他们究竟是怎么把事情搞砸到这种地步的。除此之外，他们完全不努力去解决问题，也不提供任何解决方案或补偿措施，这正是糟糕客户服务的典型写照。总而言之：千万别选择Dornans。市面上还有很多其他靠谱且经营良好的漂流服务公司。

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