下载App
资质规则
旅行
账户
vanessa o
Staff can not be trusted
Bull Shoals Lake Boat Dock的点评
点评：To summarize: We had a slip for several months and everything was great. Recently, we started noticing unauthorized charges on our account, so we came in to address the issue.
We showed the transaction history to an older staff member, but she denied the charges and refused to provide us with an itemized breakdown of the charges on our slip. When we explained that we were canceling our slip due to our concerns about suspected unauthorized charges, her behavior became extremely loud, aggressive, and rude.
That kind of behavior was completely unacceptable, especially in front of children. We came in expecting someone to take our concerns seriously and help resolve the situation, but instead we were treated disrespectfully.
They have lost our business, and unfortunately, the way this was handled will likely cost them the business of others as well.
We showed the transaction history to an older staff member, but she denied the charges and refused to provide us with an itemized breakdown of the charges on our slip. When we explained that we were canceling our slip due to our concerns about suspected unauthorized charges, her behavior became extremely loud, aggressive, and rude.
That kind of behavior was completely unacceptable, especially in front of children. We came in expecting someone to take our concerns seriously and help resolve the situation, but instead we were treated disrespectfully.
They have lost our business, and unfortunately, the way this was handled will likely cost them the business of others as well.
翻译：总结一下：我们办理了分期付款服务，前几个月一切正常。最近，我们开始发现账户中有未经授权的扣款，于是前来处理这个问题。
我们将交易记录展示给一位年长的员工，但她否认这些扣款的存在，还拒绝提供分期付款各项费用的详细清单。当我们表示因为怀疑存在未经授权的扣款而打算取消分期服务时，她的态度变得极其粗暴、具有攻击性。粗鲁无礼。
那种行为完全不可接受，尤其是在孩子们面前。我们本以为会有人认真对待我们的担忧并帮助解决问题，结果却遭到了不尊重的对待。
我们不会再光顾了；不幸的是，这种处理方式很可能也会让他们失去其他顾客的青睐。
我们将交易记录展示给一位年长的员工，但她否认这些扣款的存在，还拒绝提供分期付款各项费用的详细清单。当我们表示因为怀疑存在未经授权的扣款而打算取消分期服务时，她的态度变得极其粗暴、具有攻击性。粗鲁无礼。
那种行为完全不可接受，尤其是在孩子们面前。我们本以为会有人认真对待我们的担忧并帮助解决问题，结果却遭到了不尊重的对待。
我们不会再光顾了；不幸的是，这种处理方式很可能也会让他们失去其他顾客的青睐。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
