点评:Unfortunately there were multiple issues with this spa experience and I will not return nor recommend.
It is expensive no doubt, however if the whole experience was amazing and enjoyable, then it would be worth the cost, this was not the case.
The views are indeed amazing, this is what you pay for, however when you are having a spa treatment where you close your eyes, is this the most important factor, not the case for me.
I had a 2 hour treatment of massage a facial. My therapist was excellent, I do not want to take away from her by any means, as she did a great job. this was very much about price, experience, value.
From the pre arrival booking experience it was not professional. I was given a voucher for $500 by my boss and given the day off to enjoy some relaxing time, When I made the booking for 2 treatments (approx $600) I was given a link and to pre auth my card for $600. I did not understand this as I had the $500 voucher and only had to top up $100. The first lady I spoke too was quite rude who explained this was their process.. I explained it was not about the money, but why should I pre auth my card for $600 when I have a $500 voucher... If I no show you cancel my vouchers - simple. Another lady called back who was better but I was made to feel like my request to understand the process was not understood.
The arrival experience was also not as expected. There was one guest laying down in the tranquil lobby laying on the lounge (feet up ) watching videos with no headphones and sound up on his phone. The staff seemed to just let this happen.
As mentioned, my therapist was indeed lovely. however for the facial, I realized that for the cost, the number of products they use are minimal compared to my regular place, the massage was excellent, however the noise meant it was far from relaxing, the facial was not worth the cost v's products used.
The largest factor was the noise, Marina Bay Sands is undergoing renovations so the noise during the treatment was unbelievably loud with drilling sounds, completely distracting and during my calls with the team, not one person said there may be some noise, as honestly I would not have gone. Appreciate this is out of their hands, however at the very least I should have been advised or a reduction in rate for the inconvenience.
The final straw for me was when I sat down after my treatment to take a sip of ginger tea and watch all the construction workers on the building working on the roof, the receptionist came out with the bill. Usually this happens after you go back into the main area and definitely not in the relaxation area. I assume as they didnt get me to pre auth my credit card, they were worried I would leave and not pay.
The entire experience was terrible and I was actually shocked as to how this was to be a luxury experience. There are much better spas in Singapore.
翻译:不幸的是,这次水疗体验存在多个问题,我不会回来也不会推荐。
毫无疑问,它很贵,但是如果整个体验令人惊叹和愉快,那么它就值得花费,但事实并非如此。
景色确实令人惊叹,这就是你付出的代价,但是当你闭上眼睛进行水疗护理时,这是最重要的因素,但对我来说情况并非如此。
我进行了 2 小时的面部按摩治疗。我的治疗师非常出色,我不想以任何方式剥夺她的权利,因为她做得很好。这在很大程度上与价格、体验和价值有关。
从抵达前的预订体验来看,它并不专业。我的老板给了我一张 500 美元的代金券,并给了我一天的休息时间,让我享受一些放松的时光。当我预订 2 次护理(约 600 美元)时,我得到了一个链接,可以以 600 美元预授权我的卡。我不明白这一点,因为我有 500 美元的代金券,只需要充值 100 美元。我说话的第一夫人也很粗鲁,她解释说这是他们的流程。我解释说这与钱无关,但是当我有 500 美元的代金券时,为什么我要以 600 美元预授权我的卡...如果我没有给你看取消我的优惠券 - 简单。另一位女士回电话说她的情况好多了,但我觉得我要求了解整个过程的要求没有被理解。
抵达体验也没有达到预期。有一位客人躺在安静的大堂里,躺在休息室(脚朝上)看视频,没有戴耳机,手机上有声音。工作人员似乎就让这件事发生了。
如前所述,我的治疗师确实很可爱。然而对于面部护理,我意识到就成本而言,他们使用的产品数量与我经常去的地方相比很少,按摩很棒,但噪音意味着它远非放松,面部护理不值得花费v的产品用过的。
最大的因素是噪音,滨海湾金沙正在进行翻修,因此治疗期间的噪音非常大,伴有钻孔声,完全分散了我的注意力,在我与团队通话期间,没有人说可能会有一些噪音,老实说,我会的还没走。感谢他们无法控制这一点,但至少我应该被告知或降低费率以解决不便。
对我来说最后一根稻草是,当我在治疗结束后坐下来喝了一口姜茶,看着大楼里所有的建筑工人在屋顶上工作时,接待员拿出了账单。通常这种情况发生在您返回主区域之后,而不是在休闲区域。我想因为他们没有让我预先验证我的信用卡,所以他们担心我会离开而不付款。
整个经历都很糟糕,我真的很震惊这竟然是一次奢华的体验。新加坡有更好的水疗中心。